CCA Practice Operations Manager
About The Position
The CCA Practice Operations Manager serves as a key resource for Cooper Care Alliance practice operations and oversees administrative, business, and clinical operations. The role has direct responsibility for the facility or practice and works closely with the Director of Clinical Practice and Regulatory Compliance and the Assistant Director of Quality & Safety for Cooper Care Alliance. The manager collaborates with the CCA Practice Medical Director to meet quality, patient access, and administrative goals. Responsibilities also include managing staff, practice finances, compliance, patient flow, scheduling, and inventory.
Requirements
- At least 3 years of management experience.
- A strong background in building relationships and managing teams with staff at multiple levels.
- Proven success managing programs, fiscal matters, employee HR matters, statements of operations, and budgets.
- Working knowledge of ambulatory administrative and clinical operations.
- Working knowledge of regulatory compliance in an ambulatory setting, including HIPAA and business practices.
- Excellent written, verbal, organizational, interpersonal, and presentation skills.
- Excellent analytical, problem-solving, and multitasking skills.
- Computer literacy and knowledge of relevant healthcare and administrative software, including EHR and IT systems; proficiency with Microsoft Office, Excel, Word, and PowerPoint.
- Leadership, motivation, training, and goal-setting skills.
- Understanding of P&Ls, operating statements, healthcare finances, best practices, and standards.
- Understanding of health and safety standards in the medical industry.
- Ability to establish effective workplace procedures and ensure policies are followed.
- Strong attention to detail and ability to work in a fast-paced environment.
- Knowledge and ability to complete Kronos payroll, PTO, staffing schedules, and evaluations.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Set strategic goals using analysis and projections to support business success.
- Review, renew, or establish standard operating procedures, including procedures for legal and regulatory compliance.
- Establish and implement effective workplace procedures and ensure policies and best practices meet industry standards and government regulations.
- Oversee PSRs, MAs, and clinical operations.
- Hire, train, schedule, and monitor administrative staff; manage payroll, PTO, staffing schedules, and evaluations.
- Oversee daily practice operations, including patient flow and appointment scheduling.
- Monitor inventory of medications and medical equipment and arrange resupply.
- Interact with patients and address their complaints.
- Coordinate regular staff meetings and performance reviews.
- Collaborate with physicians to develop business strategies and patient services.
- Manage program, fiscal, and employee HR matters, budgets, and statements of operations.
- Perform data reporting for CCA and ensure departmental goals are met.
- Collaborate with the CCA Practice Medical Director to meet quality, patient access, and administrative metrics.
- All other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
