CCA Practice Operations Manager

Cooper University Hospital•Collingswood, NJ

About The Position

The CCA Practice Operations Manager is a key resource for practice operations and is responsible for overseeing the administrative and business operations of a private medical or wellness practice. The role requires working knowledge of ambulatory administrative and clinical operations and direct responsibility for the facility or practice. The manager works closely with the Director of Clinical Practice and Regulatory Compliance, the Assistant Director of Quality & Safety for Cooper Care Alliance, and the CCA Practice Medical Director to meet quality, patient-access, administrative, and departmental goals. The position oversees staff and daily practice operations, including patient flow, appointment scheduling, inventory, compliance, budgets, payroll, and performance. It develops and implements workplace procedures and standard operating procedures, ensures policies meet industry standards and government regulations, and contributes to strategic business planning through analysis and projections. The role also supports patient services and addresses patient complaints in a fast-paced medical environment.

Requirements

At least 3 years of management experience, including management and operations experience in an ambulatory care setting.
Prior leadership experience.
Strong background in building relationships and managing teams across multiple staff levels.
Proven success managing programs, fiscal matters, employee HR matters, statements of operations, and budgets.
Working knowledge of regulatory compliance in an ambulatory setting and a strong understanding of HIPAA and business practices.
Excellent written, organizational, verbal, interpersonal, and presentation skills.
Excellent analytical, problem-solving, and multitasking skills.
Computer literacy and knowledge of relevant healthcare and administrative software, including EHR and IT systems.
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
Leadership, motivation, training, and goal-setting skills, with an understanding of P&Ls and statements of operations.
In-depth knowledge of healthcare finances, best practices, and standards.
Strong organization and time-management skills.
Understanding of health and safety standards in the medical industry.
Ability to establish effective workplace procedures and ensure policies are followed.
Attention to detail and ability to work in a fast-paced environment.
Knowledge and ability to complete Kronos payroll, PTO, staffing schedules, and evaluations.
Knowledge of P&Ls, budgets, and business operations.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Supervise and manage staff, including hiring, training, scheduling, and performance evaluation.
Oversee daily practice operations, including patient flow, appointment scheduling, and inventory.
Develop, implement, review, and renew policies and standard operating procedures for efficient operations and legal and regulatory compliance.
Collaborate with the CCA Practice Medical Director to meet quality, patient-access, and administrative metrics and goals.
Oversee administrative and business operations, including budgets, fiscal matters, employee HR matters, and statements of operations.
Provide direct oversight of PSRs, MAs, and clinical operations.
Hire, train, and monitor administrative operations.
Monitor medication and medical-equipment inventory and organize resupply.
Interact with patients and address their complaints.
Coordinate regular staff meetings and performance reviews.
Collaborate with physicians to develop business strategies and patient services.
Complete Kronos payroll, PTO, staffing schedules, and evaluations.
Perform data reporting for CCA and ensure departmental goals are met.
Set strategic goals using analysis and projections for business success.
Ensure policies and best practices meet industry standards and government regulations.
Carry out other duties as assigned.