CCA Practice Operations Manager

Cooper Norcross University Hospital•Collingswood, NJ

3d•$34 - $56

About The Position

The CCA Practice Operations Manager serves as a key resource for practice operations and is responsible for overseeing the facility’s administrative and business operations. The role requires working knowledge of ambulatory administrative and clinical operations and direct oversight of PSRs, MAs, and clinical operations. The manager supervises staff and oversees daily practice functions, including patient flow, appointment scheduling, inventory, payroll, staffing schedules, and performance evaluations. The position works closely with the CCA Practice Medical Director, the Director of Clinical Practice and Regulatory Compliance, and the Assistant Director of Quality & Safety for Cooper Care Alliance to meet quality, patient access, administrative, and departmental goals. The manager develops and implements operational procedures and policies, supports regulatory compliance, and manages programs, budgets, fiscal matters, and employee HR matters. The role also contributes to strategic planning and business success through analysis and projections, and helps ensure that policies and practices meet industry standards and government regulations. The position calls for strong leadership, communication, analytical, problem-solving, organizational, and time-management skills, as well as computer literacy and proficiency with relevant healthcare and administrative software.

Requirements

At least 3 years of management and operations experience in an ambulatory care setting.
Prior leadership experience.
Strong background in building relationships and managing teams with staff at multiple levels.
Proven success managing programs, fiscal matters, employee HR matters, statements of operations, and budgets.
Working knowledge of regulatory compliance in an ambulatory setting, including HIPAA and business practices.
Knowledge of Kronos payroll, PTO, staffing schedules, and evaluations.
Knowledge of P&Ls, budgets, and business operations.
Knowledge of healthcare finances, best practices, standards, and health and safety standards in the medical industry.
Excellent written, verbal, interpersonal, and presentation skills.
Excellent analytical, problem-solving, organizational, time-management, multitasking, and communication skills.
Leadership, motivation, training, and goal-setting skills.
Ability to establish and implement effective workplace procedures and ensure policies are followed.
Computer literacy and proficiency with healthcare and administrative software, EHR and IT systems, Microsoft Office, Excel, Word, and PowerPoint.
Ability to perform in a fast-paced environment with attention to detail.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Set strategic goals using sound analysis and projections for business success.
Review and renew, or establish, standard operating procedures for organizational operations, including legal and regulatory compliance.
Establish and implement effective workplace procedures and ensure policies and best practices meet industry standards and government regulations.
Oversee and provide direct oversight of PSRs, MAs, and clinical operations.
Hire, train, schedule, supervise, and monitor administrative staff; conduct performance evaluations and coordinate regular staff meetings.
Oversee daily practice operations, including patient flow, appointment scheduling, and inventory management.
Monitor medication and medical equipment inventory and arrange resupply.
Interact with patients and address complaints.
Collaborate with physicians to develop business strategies and patient services.
Complete Kronos payroll, PTO, staffing schedules, and evaluations.
Manage and understand budgets, P&Ls, business operations, and operational statements.
Perform data reporting for CCA and ensure departmental goals are met.
Collaborate with the CCA Practice Medical Director to meet quality, patient access, and administrative metrics.
All other duties as assigned.