CCA Practice Operations Manager

Cooper University Hospital•Turnersville, NJ

About The Position

The CCA Practice Operations Manager serves as a key resource for CCA practice operations and is responsible for the administrative, business, and clinical operational aspects of a private medical or wellness practice. The role oversees day-to-day practice operations, patient flow, appointment scheduling, inventory, staffing, budgets, and compliance. The manager works closely with the CCA Practice Medical Director, the Director of Clinical Practice and Regulatory Compliance, and the Assistant Director of Quality & Safety for Cooper Care Alliance to support quality, patient access, administrative, and departmental goals. The position supervises and manages practice staff, including PSRs, MAs, and clinical operations personnel. Responsibilities include hiring, training, scheduling, monitoring performance, and conducting staff meetings and performance reviews. The manager develops and implements workplace procedures and standard operating procedures, ensures policies comply with industry standards and government regulations, manages payroll and PTO processes, and monitors inventory of medications and medical equipment. The role also handles patient complaints, prepares data reporting, and collaborates with physicians on business strategies and patient services. The successful candidate has management and ambulatory-care operations experience, knowledge of healthcare finances and regulatory requirements, and strong analytical, organizational, communication, leadership, and problem-solving abilities. Computer literacy and proficiency with EHR and IT systems, Microsoft Office applications, and Kronos are required.

Requirements

At least 3 years of management experience and experience in ambulatory-care management and operations.
Prior leadership experience.
Strong background in building relationships and managing teams with staff at multiple levels.
Proven success managing programs, fiscal matters, employee HR matters, statements of operations, and budgets.
Working knowledge of ambulatory administrative and clinical operations.
Working knowledge of regulatory compliance in an ambulatory setting, including HIPAA and business practices.
Knowledge of healthcare finances, best practices, and standards.
Understanding of health and safety standards in the medical industry.
Knowledge of human relations and regulatory requirements.
Ability to complete Kronos payroll, PTO, staffing schedules, and evaluations.
Computer literacy, including EHR and IT systems and Microsoft Office, Excel, Word, and PowerPoint.
Excellent written, verbal, interpersonal, and presentation skills.
Strong organizational, time-management, analytical, problem-solving, and multitasking skills.
Leadership, motivation, training, and goal-setting skills, with understanding of P&Ls and statements of operations.
Ability to establish and implement effective workplace procedures and ensure policies are followed.
Ability to perform in a fast-paced environment and attention to detail.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Oversee daily practice operations, including patient flow, appointment scheduling, and inventory management.
Supervise and manage staff, including hiring, training, scheduling, and performance evaluation.
Provide direct oversight of PSRs, MAs, and clinical operations.
Develop and implement policies, workplace procedures, and standard operating procedures, including processes for legal and regulatory compliance.
Collaborate with the CCA Practice Medical Director to meet quality, patient access, administrative, and departmental goals.
Work closely with the Director of Clinical Practice and Regulatory Compliance and the Assistant Director of Quality & Safety for Cooper Care Alliance.
Manage administrative and business operations, including budgets, fiscal matters, employee HR matters, and statements of operations.
Complete Kronos payroll, PTO, staffing schedules, and evaluations.
Monitor inventory of medications and medical equipment and arrange resupply.
Interact with patients and address their complaints.
Coordinate regular staff meetings and performance reviews.
Collaborate with physicians to develop business strategies and patient services.
Set strategic goals using analysis and projections for business success.
Ensure policies and best practices meet industry standards and government regulations.
Perform data reporting for CCA and ensure departmental goals are met.
Perform other duties as assigned.