Operations Manager Jobs

About The Position

Requirements

• Bachelor's degree in Supply Chain Management, Operations, Business Administration, Logistics, or a related field is preferred; equivalent combinations of education and relevant experience may be considered.
• At least 5 years of experience in supply chain, operations, demand planning, inventory management, or order fulfillment.
• Strong understanding of S&OP, PSI planning, demand forecasting, inventory management, supply planning, and order fulfillment processes.
• Experience coordinating forecasts, aligning demand with supply availability, managing order processing, and maintaining customer master data, pricing, and ERP system records.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and ability to develop and interpret operational reports, dashboards, and key performance metrics.
• Strong organizational and project management skills, attention to detail, and ability to manage competing priorities, deadlines, and operational workflows.
• Ability to identify operational risks, investigate discrepancies, resolve issues, and implement corrective actions across cross-functional teams.
• Excellent written and verbal communication skills, including ability to coordinate with domestic and international stakeholders and escalate issues appropriately.
• Self-motivated and results-oriented, with ability to own operational processes, drive continuous improvement, and deliver initiatives through completion.
• Ability to work in a fast-paced, seasonal business environment while balancing customer requirements, service levels, inventory availability, and cost objectives.
• Ability to work in a hybrid office environment in the Minneapolis, Minnesota area.
• Ability and willingness to travel up to 10% as needed.
• Must be legally authorized to work in the United States at the time of hire; the employer does not currently sponsor employment visas for this position.

Nice To Haves

• Experience in HVAC, air conditioning, home appliances, consumer electronics, or other durable goods industries, particularly with a manufacturer or distributor.
• Experience supporting both retail and distribution channel operations.
• Experience coordinating S&OP cycles, PSI reporting, production schedules, and inventory allocation across multiple product categories.
• Experience working with global factories, international headquarters, overseas suppliers, or manufacturing partners.
• Familiarity with ERP, order management, supply planning, inventory management, and business intelligence systems.
• Experience monitoring forecast accuracy, order fill rates, on-time shipments, inventory turns, inventory aging, and other operational KPIs.
• Experience managing order-to-invoice processes, customer master data, pricing structures, and related system controls.
• Experience leading cross-functional process improvements, workflow optimization, process standardization, or reporting automation.
• Experience optimizing working capital, inventory levels, customer service, and operational costs in a seasonal business environment.

Responsibilities

• Coordinate S&OP across Comfort & HVAC categories, aligning sales forecasts, production schedules, supply plans, and inventory targets.
• Maintain PSI plans and reports that provide visibility into demand, supply availability, and projected inventory positions.
• Consolidate monthly and quarterly sales forecasts, validate assumptions, identify variances, and coordinate adjustments with relevant teams.
• Assess demand changes, production constraints, and supply gaps; coordinate mitigation plans and escalate risks.
• Improve forecasting accuracy, PSI reporting, and coordination across commercial, supply chain, and factory teams.
• Monitor inventory across distribution channels and warehouses to maintain service levels, minimize excess and obsolete inventory, and improve inventory turns and working capital efficiency.
• Coordinate with global factory teams on production schedules, supply commitments, product availability, and inbound shipments; address potential delays.
• Evaluate inventory against demand, customer orders, and target stock levels to support replenishment, allocation, and stockout prevention.
• Coordinate inventory planning for product introductions, assortment changes, product transitions, and end-of-life activities.
• Collaborate with Sales, Logistics, Supply Chain, and manufacturing partners to resolve supply constraints and adapt operational plans.
• Coordinate order processing from receipt through shipment, ensuring accuracy, timely fulfillment, and alignment with customer requirements.
• Work with Logistics, warehouse teams, Supply Chain, Sales, and Customer Service to monitor order status, coordinate shipments, and resolve discrepancies, product availability issues, and delivery delays.
• Address customer order inquiries and fulfillment issues through timely communication, cross-functional coordination, and follow-up.
• Monitor fulfillment performance against customer commitments and implement corrective actions to improve order accuracy and on-time delivery.
• Identify opportunities to reduce processing errors, streamline workflows, and balance customer service requirements with margin and operational costs.
• Track and analyze forecast accuracy, order fill rates, on-time shipments, inventory turns, inventory aging, and other operational KPIs.
• Prepare operational reports, dashboards, and management updates on trends, variances, risks, and improvement opportunities.
• Evaluate demand trends, forecast variances, inventory positions, and supply availability to support planning and identify operational or financial impacts.
• Investigate recurring order issues, inventory imbalances, reporting discrepancies, and process inefficiencies; recommend corrective actions.
• Translate operational performance insights into recommendations to improve planning accuracy, inventory efficiency, service levels, and cost control.
• Maintain accurate customer master records, pricing structures, and account information to support order processing and invoicing.
• Maintain accurate and consistent information across ERP and other operational systems, resolving data gaps and discrepancies.
• Partner with Sales, Finance, and Customer Service to resolve system or process issues affecting order accuracy, invoicing, and transaction flow.
• Develop and maintain operational procedures, reporting templates, and workflow documentation.
• Coordinate with internal stakeholders and system support teams to resolve operational system issues and improve order management and reporting processes.
• Lead coordination and execution of assigned operational workflows, ensuring clear responsibilities, follow-up, and consistent delivery.
• Identify and implement improvements to supply planning, order processing, inventory management, reporting, and overall operational efficiency.
• Manage operational initiatives, timelines, deliverables, and action items to meet business priorities and deadlines.
• Communicate operational priorities, execution status, and risks across internal and global stakeholders.
• Drive cross-functional resolution of operational challenges and escalate significant risks or decisions requiring management attention.
• Establish standardized workflows that support business growth, customer satisfaction, inventory efficiency, cost control, and scalability.
• Support other operational initiatives, business projects, process improvement activities, and assigned responsibilities.

Benefits

• Vacation starting at 10 days per year.
• 10 health and wellness days per year, prorated based on start date.
• 12 paid holidays per year.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) matching.