Operations Manager

Schill Grounds Management•Dayton, OH

12d•$60,000 - $70,000

About The Position

The Landscape Operations Manager oversees the daily productivity of field crews and ensures safety, quality, and productivity. The role carries out the company’s purpose and core values while coordinating job planning, crew performance, scheduling, equipment readiness, training, and communication between field operations and administrative, customer service, and general management functions. The manager ensures crews have clear job scopes, work-hour targets, appropriate staffing, qualifications, training, and equipment before dispatch. The position develops and revises job plans and schedules, improves the performance of crews and jobs, supports equipment maintenance programs, and may assist with production cost estimates for new opportunities. The role requires local driving or travel as needed and outdoor work in varying weather conditions. Schedules may vary and may require extended hours or weekends. During snow season, work may include nighttime, weekends, and holidays for snow removal activities.

Requirements

Valid driver’s license and an acceptable driving record that meets fleet insurance standards.
Pass a drug and alcohol test.
Knowledge of local turf types, shrubs, groundcover, and seasonal color materials, including growth characteristics, appropriate maintenance techniques, and common issues.
Strong computer skills and ability to adapt to new software programs.
Ability to move and/or lift up to 60 pounds consistently.
Ability and willingness to drive or travel locally as needed.
Ability to work outdoors in varying weather conditions, including rain, snow, sun, extreme cold, or heat.

Nice To Haves

Ability to communicate in both English and Spanish.
Eight years of landscape experience, including three years as a supervisor or manager; the experience requirement may be flexible based on other qualifications.
Good written and oral communication skills.
Ability to develop strong professional relationships with customers.
Self-motivation.
Creative problem-solving ability and capacity to innovate.
Team-oriented approach.

Responsibilities

Train employees and strictly enforce safety procedures and policies.
Ensure work meets the quality required to satisfy each customer.
Participate in the company’s Quality Control System.
Oversee training and certification activities.
Identify lower-performing crew leaders and crews and work to improve their performance.
Build crew capabilities through training, instruction, education, correction, and follow-up.
Ensure crews are dispatched with job hours, a clear scope of work, and proper equipment.
Ensure crews work productively and consistently with the company’s Production System.
Ensure each crew has a plan with an appropriate scope and task sequence, staffing, personnel qualifications, training and certifications, equipment, and work-hour targets.
Periodically challenge established job plans and continuously improve them.
Create job plans for new jobs before work begins.
Identify low-performing jobs and re-plan work to improve performance.
Develop crew schedules that account for and optimize job locations, equipment allocation, crew skills, customer preferences, productive job timing, and job hours.
Support the mechanic’s preventative maintenance, repair procedures, safety and function inspections, and inventory systems.
Assist as appropriate in developing production cost estimates for new opportunities.
Serve as a liaison between field operations and administrative, customer service, and general management functions.
Follow company policies and procedures.
Perform other duties as assigned.