Operations Manager

GardaWorld Cash•Detroit, MI

14d

About The Position

GardaWorld Cash is seeking an Operations Manager to oversee daily cash-processing operations and lead teams delivering accurate, secure, and efficient service. The role combines leadership, problem-solving, and operational expertise to maintain performance, quality, security, and compliance standards in a fast-paced, secure production environment. The Operations Manager leads and develops supervisors and operational teams; oversees processing of cash, coin, checks, ATM settlements, and change orders; monitors productivity, quality, and service levels; and drives continuous improvement. The role also partners with site leadership on operational and financial goals, addresses operational issues and balancing exceptions, manages recruitment and employee development, and creates schedules and staffing plans. It supports customer relationships, ensures compliance with company, customer, and audit requirements, and may take on site leadership responsibilities as needed. The position requires flexibility based on business and operational needs. Occasional evenings, weekends, holidays, and overtime may be required, along with up to 20% travel depending on location and business needs. Physical duties include standing, walking, bending, lifting, and moving throughout the workday; regularly lifting up to 50 pounds and occasionally moving heavier items with assistance; prolonged standing; and computer use.

Requirements

At least 3 years of leadership experience managing teams in operations, manufacturing, logistics, production, banking, or other high-volume processing environments.
Proven ability to motivate employees, manage performance, and drive results.
Strong organizational, problem-solving, and decision-making skills.
Excellent verbal, written, and interpersonal communication skills.
Proficiency with Microsoft Office, including Excel, Outlook, and Word.
High school diploma or GED.

Nice To Haves

Experience in cash handling, cash vault operations, banking operations, armored transportation, or a secure processing environment.
Bachelor's degree in Business, Operations Management, Finance, or a related field.
Experience managing supervisors or multiple operational teams.

Responsibilities

Lead and develop supervisors and operational teams in a secure cash-processing environment.
Oversee daily processing of cash, coin, checks, ATM settlements, and change orders.
Ensure work is completed accurately, efficiently, and on schedule.
Monitor productivity, quality, and service levels while driving continuous improvement.
Partner with site leadership to achieve operational and financial goals.
Investigate and resolve operational issues, discrepancies, and balancing exceptions.
Recruit, train, coach, and develop employees.
Create schedules and manage staffing to support business demands.
Foster accountability, safety, security, and teamwork.
Ensure compliance with company policies, customer requirements, and audit standards.
Support customer relationships and represent the operation during meetings and discussions.
Assume site leadership responsibilities when needed.