Operation's Manager

American Leak Detection of Colorado•Denver, CO

14d•Onsite

About The Position

American Leak Detection of Colorado is seeking a hands-on, results-driven General Manager to lead its Denver and Colorado Springs operations. The role oversees a non-invasive leak detection and related service business, including plumbing repairs and pool leak detection. The General Manager is accountable for daily operations, financial performance, customer service, field productivity, team development, and business growth. The position reports directly to ownership and has significant autonomy to manage operations and implement improvements. The manager will oversee operational workflows, financial performance, hiring and employee development, administrative and financial processes, customer experience, and growth initiatives. The role is primarily on-site in Denver, with travel to Colorado Springs as needed. Compensation is a base salary of $95,000–$105,000, plus performance-based bonus opportunities of $15,000–$25,000 annually.

Requirements

At least 5 years of management experience, preferably in a field-service or skilled-trades business.
Demonstrated experience managing employees and improving operational performance.
Strong understanding of business financials, including P&L statements, budgets, labor costs, and profitability.
Ability to prioritize responsibilities, delegate effectively, and hold teams accountable.
Excellent organizational, communication, and problem-solving skills.
Comfort working in a fast-paced environment with competing priorities.
Proficiency with business management software, reporting tools, and Microsoft Office applications.
Ability to work primarily on-site in Denver and travel to Colorado Springs as needed.
Ability to take ownership, develop solutions, follow through, address difficult conversations, develop employees, review financial performance, and make decisions.

Nice To Haves

Experience in plumbing, HVAC, restoration, construction services, or a similar industry.
Experience managing multiple locations or service territories.
Familiarity with field-service management and CRM software.
Experience improving technician utilization, service profitability, and operational processes.
Background in growing a service business and developing supervisors or management teams.
Direct leak detection experience is not required.

Responsibilities

Oversee daily operations across Denver and Colorado Springs, including scheduling, dispatching, customer service, invoicing, and administrative workflows.
Set expectations and accountability for office personnel, field supervisors, and technicians; identify inefficiencies and implement solutions.
Ensure customer emails, voicemails, and service requests are addressed promptly; monitor work orders, technician reports, and customer follow-ups.
Coordinate with field leadership to maintain productivity, quality, and customer satisfaction.
Take ownership of operational financial performance, including revenue, expenses, labor efficiency, and profitability.
Review financial reports, operating budgets, and key performance indicators; identify ways to improve margins, reduce expenses, and increase efficiency.
Monitor technician productivity, average ticket values, repair opportunities, and service profitability; establish goals and regularly report results to ownership.
Develop and execute strategies for profitable business growth.
Lead, coach, and hold office staff, supervisors, and technicians accountable; oversee recruiting, hiring, onboarding, and employee development.
Conduct performance evaluations, provide feedback, address performance issues, and work with field supervisors to improve productivity, training, and workmanship.
Build a culture of accountability, communication, teamwork, and continuous improvement.
Oversee timely and accurate invoicing; coordinate payroll preparation, production reporting, and payroll accuracy.
Monitor accounts receivable and ensure timely collection follow-up.
Manage equipment, inventory, purchasing, and maintenance procedures; establish accurate, timely administrative processes and maintain organized records and operational reporting.
Identify opportunities to expand service revenue and profitable repair work, including improving conversion of leak detection opportunities into appropriate repair services.
Maintain relationships with commercial customers, property managers, and referral partners.
Monitor customer satisfaction, complaints, callbacks, and service quality; collaborate with ownership on business development and growth strategies.
Independently manage daily Front Range operations, establish administrative processes and performance standards, improve productivity and efficiency, maintain service quality, develop an accountable team, increase profitability, and pursue sustainable growth.