Manager, Process Manager

Capital One • Plano, TX

10h • Hybrid

About The Position

As a Manager, Process Management within Network Risk Operations, you will lead and support initiatives that improve how teams work through process improvement, actionable insights, technology enablement, and scalable risk assurance solutions. You will partner with operational leaders to understand business needs, identify operational and design risks, and determine appropriate approaches, which may include process changes, assurance reviews, reporting and analytics, digital tools, automation, AI-enabled capabilities, or end-user enablement. The role requires adaptability across changing priorities and the ability to work across operations, process, data, and technology, bringing structure to ambiguity and translating business needs into practical solutions that enable implementation and adoption.

This is a hybrid position. The employee is expected to follow Capital One’s hybrid policy regarding required on-site presence at the designated office location.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of experience in Process Management, Risk Management, Business Analysis, Internal Audit, Compliance Testing, or Quality Assurance.
• At least 2 years of experience in Project Management.
• At least 2 years of experience using digital, analytical, or AI-enabled tools.

Nice To Haves

• 5+ years of experience in Process Management, Risk Management, Internal Audit, Compliance Testing, or Risk Assurance.
• 4+ years of experience in Project Management, Operational Testing, or Technology Enablement.
• 3+ years of experience in Financial Services or Consumer Lending operations.
• 3+ years of experience working with sample selection methodologies, control monitoring, or root-cause issue tracking.
• Lean, Six Sigma, or equivalent certification.

Responsibilities

• Lead complex operational initiatives and capabilities spanning process improvement, risk assurance mechanisms, technology enablement, and scalable business solutions.
• Partner with operational and testing teams to understand business challenges, identify policy and process opportunities, and turn testing insights into actionable recommendations and practical solutions.
• Use data, process knowledge, and stakeholder input to identify trends, root causes, systemic risks, and opportunities to improve operational effectiveness.
• Support the structure and operationalization of targeted assurance reviews, including multi-channel intake workflows for business requests, customer complaint trends, and emerging operational risk areas.
• Select solutions appropriate to business needs, including process improvements, reporting and dashboards, digital tools, automation, AI-enabled solutions, or enablement strategies.
• Identify opportunities to develop reusable and scalable solutions that reduce manual effort, eliminate operational noise, improve consistency, and can be used across operational teams.
• Support the evolution of reporting, metrics, dashboards, and closed-loop tracking registers to monitor systemic defect themes and improve executive decision-making.
• Partner across Process Management, Project Management, Data Analytics, Technology, Product, Risk, and Operations to move solutions from concept through implementation and adoption.
• Evaluate emerging technologies, anomaly-detection methods, and AI-enabled capabilities for practical opportunities to modernize assurance and operational workflows.
• Establish structure, prioritization, governance, and operational SLAs to ensure assurance solutions and calibration workflows are sustainable and followed.
• Manage multiple priorities in a dynamic environment, bringing structure and clarity to ambiguous or evolving business needs.
• Build cross-functional relationships and influence stakeholders and senior leaders to drive alignment, accountability, and results.
• Communicate complex information clearly and concisely, including recommendations, risks, progress, decisions, and business outcomes.
• Listen actively and use empathy and emotional intelligence to build trust and support business decisions grounded in customer impact.

Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager