Process Manager

Visa•San Francisco, CA

1d•$149,400 - $238,500•Hybrid

About The Position

The Visa Direct Process Manager supports the Commercial Readiness & Quality function and maintains operational process documentation used to enable Visa Direct programs. The role develops detailed processes, confirms programs are commercially ready before regional communication and launch, and manages resources that support sales and solutioning functions. It works across global and regional commercialization, product, sales, solutioning, operations, and client-facing teams to promote process discipline, readiness, clear communication, and effective asset management. The position involves managing program materials and communications, documenting cross-functional readiness inputs, identifying process gaps and operational risks, and improving scalability and efficiency. It also requires analyzing data, managing complex initiatives in a global matrixed environment, communicating technical concepts in business language, delivering solutions and professional services, and maintaining customer relationships. Digital fluency, including use of emerging technologies such as generative AI tools, is required for everyday work. This is a hybrid position; the hiring manager will confirm the expected number of days in the office. Work hours vary with departmental needs, and travel is required 5–10% of the time. The role is performed in an office setting and involves sitting and standing at a desk, communicating in person and by telephone, and frequently operating standard office equipment such as telephones and computers.

Requirements

At least 5 years of relevant work experience with a bachelor's degree, at least 2 years with an advanced degree, or 0 years with a PhD.
Experience in the payment industry.
Experience collaborating on enterprise-wide products, projects, and programs.
Experience deriving insights and action items through analysis.
Experience providing solutions delivery and professional services.
Experience with Microsoft 365 (Office) tools.
Experience presenting, consulting, and communicating with stakeholders.
Experience working with clients in English and Spanish.
Experience managing multiple priorities and demands in a fast-paced environment.

Nice To Haves

Portuguese language skills.
At least 6 years of work experience with a bachelor's degree, at least 4 years of relevant experience with an advanced degree, or up to 3 years of relevant experience with a PhD.
Experience in payments processing and client-facing professional services.
Experience with project or program management and direct client interaction.
Knowledge of RESTful APIs, ISO 8583, and ISO 20222.
Experience structuring, managing, and coordinating complex cross-enterprise projects.
Advanced data analytics and creative problem-solving skills.
Outstanding executive communication skills, verbal and visual.
Strong attention to detail and ability to correlate data and trends to business drivers.

Responsibilities

Develop and maintain detailed processes that enable clients to participate in Visa Direct programs.
Maintain a deep understanding of Visa Direct programs and the functions that support client enablement.
Manage procedural assets, including playbooks, implementation materials, FAQs, templates, and other enablement resources.
Support commercial sales enablement activities, including launch preparation, issue tracking, and readiness validations.
Document cross-functional inputs to validate that newly launching programs are commercially ready for regional communication and activation.
Develop and distribute emails, newsletters, and PowerPoint presentations for global and regional teams, ensuring information is clear, timely, accurate, and aligned with business objectives.
Identify process gaps, operational risks, and improvement opportunities, and drive actions to improve scalability and efficiency.
Maintain documentation standards, version control, asset organization, and governance across Visa Direct materials.
Translate complex program information into understandable messaging and high-quality PowerPoint presentations.
Collaborate with cross-functional teams to deliver solutions and professional services to clients.
Analyze data to derive insights and actionable items for business improvement.
Provide expertise in electronic payments, transaction processing networks, and issuer processing.
Manage complex initiatives and deliverables in a matrixed, global environment.
Communicate complex technical concepts in business language to stakeholders.
Build and maintain customer relationships, with a focus on customer satisfaction.
Set priorities, influence others, and manage customer expectations.
Use Microsoft 365 tools for project management and communication.
Deliver customer relationship management and solutions effectively.