Manager, Process Excellence

Accommodations Plus International•Melville, NY

9h•$60,000 - $70,000

About The Position

The Process Excellence Manager drives and manages continuous improvement initiatives across the organization. The role identifies and implements process improvements, streamlines operations, and enhances efficiency and effectiveness by collaborating with cross-functional teams, analyzing data, and using process optimization methodologies. It also focuses on generating insights and business value through data. The manager develops and executes a continuous improvement strategy, assesses existing processes and workflows, and leads improvement projects from planning through completion. The role promotes continuous learning and employee involvement, monitors and reports on results, and collaborates with department heads, project teams, and senior leadership. It also supports the development and continuous improvement of API tools, as well as airline implementation and prospecting in alignment with the defined plan and strategy. On the analytics side, the manager develops data analysis strategies, turns stakeholder needs into analytics projects, designs and executes experiments, maintains KPI dashboards and reports, supports data quality, and communicates insights and recommendations to stakeholders. The position operates in a professional office environment and may include additional duties based on business needs.

Requirements

At least 3 years of experience in the travel industry and working closely with hotels.
Ability to manage workload effectively in a fast-paced environment, using experience and judgment to plan and accomplish goals.
Strong attention to detail and ability to produce high-quality work.
Ability to represent API positively in customer-facing situations.
Strong Microsoft Office skills, especially Excel.
Skills in PowerPoint macro presentations.
Excellent verbal and written communication skills.
Bachelor’s degree in business administration, sales and marketing, or a related field.

Responsibilities

Develop and execute a continuous improvement strategy, identifying opportunities, setting goals, and defining KPIs.
Assess existing processes, systems, and workflows; use data analysis to identify bottlenecks, inefficiencies, and optimization opportunities.
Lead improvement projects from initiation to completion, including defining scope, objectives, deliverables, plans, timelines, and resource needs.
Coordinate cross-functional teams, facilitate workshops, and drive process redesign activities.
Promote continuous learning, innovation, and improvement; facilitate training and workshops and encourage employee participation.
Establish and monitor metrics for improvement initiatives; analyze results and report achievements and further opportunities to stakeholders.
Collaborate with department heads, project teams, and senior leadership to understand business needs, gather input, and gain support for initiatives.
Develop, monitor, and continuously improve API tools.
Support airlines with implementation and prospecting in alignment with the plan and strategy to be defined.
Stay current on continuous improvement practices, tools, methodologies, and change management through industry learning activities.
Develop and implement data analysis strategies to drive business growth and efficiency.
Partner with stakeholders to identify business needs and translate them into analytics projects.
Design and execute experiments to test hypotheses and inform data-driven decisions.
Develop and maintain dashboards and reports to track KPIs.
Work with teams to ensure data quality and accuracy.
Communicate insights and recommendations to senior leadership and other stakeholders.
Stay up to date on industry trends and analytical tools and techniques.
Perform additional duties as business needs change, including designated Data Protection Champion, Senior Information Risk Owner, or Information Assurance Accounting Officer responsibilities.