Process Excellence Manager

Midland Credit Management, an Encore Capital Group Company•Troy, MI

About The Position

The Process Excellence Manager supports the overall channel’s operations by tracking process exceptions, identifying process and system improvements, and driving system fixes. The role may also assist with partner training and documenting channel procedures. Applicants must have current authorization to work in the United States on a full-time basis. The position requires a high school education and English. A bachelor's degree in Business is preferred. Required experience is 1–3 years in project or process management, or equivalent education and experience. Strong proficiency in MS Office is required. Experience in project or process management in financial services and system query skills are preferred.

Requirements

High school education.
English language proficiency.
1–3 years of experience in a project or process management role, or equivalent education and experience.
Strong proficiency in MS Office.
Experience in project or process management.
Current authorization to work in the United States on a full-time basis.

Nice To Haves

Bachelor's degree, preferably in Business.
1–3 years of experience in a project or process management role in a financial services-related field.
System query skills.

Responsibilities

Identify process and system shortfalls and manage the creation of fixes and enhancements.
Help create program policies and procedures.
Create, cultivate, and manage relationships across the organization to ensure current processes work as defined.
Maintain related documentation.
Provide regular updates on process integrity and performance to internal and external partners, as required.
May assist with partner training and documenting channel procedures.

Benefits

Competitive salary.
Monthly incentives or annual bonus eligibility.
Paid training and development programs, including MCM Academy.
Promotion-from-within opportunities.
Recognition programs, awards, and prizes.
Tuition assistance for role-related education or coursework.
Comprehensive healthcare plans and options.
Fitness membership reimbursements.
Wellness rewards program and other wellness initiatives.
Up to eight hours of paid time off each year for volunteering.
Volunteer grants and matching financial donations up to US$2,500 per employee annually.
Retirement savings program.
Company-paid leave for a new arrival, new parent flex time, and child back-up care options.
Company-sponsored team-building events.
Paid and floating holidays.
Generous paid time off.
Mental health initiatives.
Leadership training and skill-building opportunities.