Manager, Process Manager

Capital One • Plano, TX

2d • $122,100 - $139,400 • Hybrid

About The Position

As a Manager, Process Management within Network Risk Operations, you will lead and support initiatives that improve how teams work through process improvement, actionable insights, technology enablement, and scalable risk assurance solutions. You will partner with operational leaders to understand business needs, identify operational and design risks, and choose appropriate approaches, including process changes, targeted assurance reviews, reporting and analytics, digital tools, automation, AI-enabled capabilities, or end-user enablement.

This hybrid role calls for an adaptable leader who can work across operations, process, data, and technology. You will bring structure to ambiguous situations and translate business needs into practical solutions that can be implemented and adopted. The position partners with teams across Process Management, Project Management, Data Analytics, Technology, Product, Risk, and Operations, and requires building relationships and influencing stakeholders and senior leaders.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of experience in Process Management, Risk Management, Business Analysis, Internal Audit, Compliance Testing, or Quality Assurance.
• At least 2 years of experience in project management.
• At least 2 years of experience using digital, analytical, or AI-enabled tools.

Nice To Haves

• 5 or more years of experience in Process Management, Risk Management, Internal Audit, Compliance Testing, or Risk Assurance.
• 4 or more years of experience in Project Management, Operational Testing, or Technology Enablement.
• 3 or more years of experience in Financial Services or Consumer Lending operations.
• 3 or more years of experience working with sample selection methodologies, control monitoring, or root-cause issue tracking.
• Lean, Six Sigma, or equivalent certification.

Responsibilities

• Lead complex operational initiatives and capabilities involving process improvement, risk assurance mechanisms, technology enablement, and scalable business solutions.
• Partner with operational and testing teams to understand business challenges, identify policy and process opportunities, and translate testing insights into recommendations and practical solutions.
• Use data, process knowledge, and stakeholder input to identify trends, root causes, systemic risks, and opportunities to improve operational effectiveness.
• Support the structure and operationalization of targeted assurance reviews, including multi-channel intake workflows for business requests, customer complaint trends, and emerging operational risk areas.
• Select solutions appropriate to business needs, such as process improvements, reporting and dashboards, digital tools, automation, AI-enabled solutions, or enablement strategies.
• Develop reusable and scalable solutions that reduce manual effort and operational noise, improve consistency, and can be used across operational teams.
• Support the evolution of reporting, metrics, dashboards, and closed-loop tracking registers to monitor systemic defect themes and improve executive decision-making.
• Partner across Process Management, Project Management, Data Analytics, Technology, Product, Risk, and Operations to take solutions from concept through implementation and adoption.
• Evaluate emerging technologies, anomaly-detection methods, and AI-enabled capabilities for practical opportunities to modernize assurance and operational workflows.
• Establish structure, prioritization, governance, and operational SLAs to support sustainable assurance solutions and calibration workflows.
• Manage multiple priorities in a dynamic environment and bring clarity to ambiguous or evolving business needs.
• Build cross-functional relationships and influence stakeholders and senior leaders to drive alignment, accountability, and results.
• Communicate complex information clearly and concisely, including recommendations, risks, progress, decisions, and business outcomes.
• Listen actively to stakeholders and use empathy and emotional intelligence to build trust and support decisions grounded in customer impact.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager