Operations Manager - Manager

GardaWorld Cash•Livonia, MI

18h

About The Position

GardaWorld Cash is seeking an Operations Manager to oversee daily cash-processing operations and lead a team that delivers accurate, secure, and efficient service. The role combines leadership, problem-solving, and operational expertise to ensure performance, quality, security, and compliance standards are met in a fast-paced, secure production environment. The Operations Manager leads and develops supervisors and operational teams; oversees the processing of cash, coin, checks, ATM settlements, and change orders; and monitors productivity, quality, and service levels. The role also partners with site leadership on operational and financial goals, addresses operational issues and discrepancies, manages staffing and schedules, supports customer relationships, and may assume site leadership responsibilities when needed. The schedule is flexible based on business and operational needs. Occasional evenings, weekends, holidays, and overtime may be required, with up to 20% travel depending on location and business needs. Physical requirements include standing, walking, bending, lifting, moving throughout the workday, regularly lifting up to 50 pounds, and occasionally moving heavier items with assistance. The role also involves prolonged standing, computer use, and working in a secure operational environment.

Requirements

At least 3 years of leadership experience managing teams in operations, manufacturing, logistics, production, banking, or another high-volume processing environment.
Demonstrated ability to motivate employees, manage performance, and drive results.
Strong organizational, problem-solving, and decision-making skills.
Excellent verbal, written, and interpersonal communication skills.
Proficiency with Microsoft Office, including Excel, Outlook, and Word.
High school diploma or GED.

Nice To Haves

Experience in cash handling, cash vault operations, banking operations, armored transportation, or a secure processing environment.
Bachelor's degree in Business, Operations Management, Finance, or a related field.
Experience managing supervisors or multiple operational teams.

Responsibilities

Lead and develop supervisors and operational teams in a secure cash-processing environment.
Oversee daily processing of cash, coin, checks, ATM settlements, and change orders.
Ensure work is completed accurately, efficiently, and on schedule.
Monitor productivity, quality, and service levels while driving continuous improvement.
Partner with site leadership to achieve operational and financial goals.
Investigate and resolve operational issues, discrepancies, and balancing exceptions.
Recruit, train, coach, and develop employees.
Create schedules and manage staffing to support business demands.
Foster a culture of accountability, safety, security, and teamwork.
Ensure compliance with company policies, customer requirements, and audit standards.
Support customer relationships and represent the operation during meetings and discussions.
Step into site leadership responsibilities when needed.