Operations Manager - Delivery & Warehouse
About The Position
The Operations Manager directs, administers, and coordinates Health System Services activities in support of operational goals and objectives. The role oversees and optimizes operations for the seamless delivery of durable medical equipment, warehouse operations, and the ordering process for clients and facilities. It includes implementing organizational policies, meeting corporate goals, maintaining regulatory compliance, regularly evaluating operational results, and keeping upper management informed of daily operations. The manager leads Medical Delivery Technicians and Warehouse Technicians, oversees warehouse productivity and inventory, addresses patient calls about equipment errors, and manages order confirmations and delivery routes. The position also monitors and improves on-call coverage for urgent deliveries and emergencies, implements continuous improvement initiatives based on performance metrics, and reports operational performance to the Regional Director of Operations.
Requirements
- High school diploma required.
- Operations management experience required.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Organizational skills and attention to detail.
- Proficient time management skills and a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize and delegate tasks appropriately.
- Ability to function in a fast-paced and sometimes stressful environment.
- Proficiency with Microsoft Office Suite or related software.
Nice To Haves
- Two-year or four-year college degree highly preferred.
- Related durable medical equipment industry experience highly desired.
- Fleet management experience preferred.
- Customer service background preferred.
Responsibilities
- Direct, administer, and coordinate operational activities in support of organizational goals and objectives.
- Oversee and optimize durable medical equipment delivery, warehouse operations, and the ordering process for clients and facilities.
- Implement organizational policies, meet corporate goals, and maintain compliance with relevant regulations.
- Evaluate operational results regularly and keep upper management informed of daily operations.
- Lead and manage Medical Delivery Technicians and Warehouse Technicians, ensuring effective communication and collaboration.
- Supervise warehouse operations to optimize efficiency and productivity.
- Handle patient calls about equipment errors and provide timely resolutions.
- Oversee open orders and confirmations, verify accuracy, and follow up as needed to meet delivery deadlines.
- Manage inventory tracking, ordering, and appropriate stock levels.
- Use routing software to enter orders and manage and monitor delivery routes.
- Monitor delivery technicians’ on-call duties and implement schedules that provide appropriate coverage for urgent deliveries and emergencies.
- Implement continuous improvement initiatives based on performance metrics.
- Evaluate operational performance regularly and report to the Regional Director of Operations.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with a 3% company contribution after one year and 1,000 hours worked.
- Generous PTO and vacation.
- Nine paid holidays.
- Optional short-term disability.
- Company-paid long-term disability.
- Free confidential Employee Assistance Program.
- Community programs that support giving back.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
