Warehouse Operations Manager

US Venture•Phoenix, AZ

About The Position

Oversees warehouse and operational functions for a larger facility, including logistics, warehousing, and inventory management. Manages Supervisors and Office Staff and ensures workplace health and safety requirements are met, along with the security of the building and product. Manages warehouse operations in accordance with established procedures and policies. The position requires 80% management responsibilities. The role is responsible for measuring warehouse processes and performance, reporting on operations, communicating with regional leadership and other departments, maintaining facilities and equipment, and building productive relationships with vendors, suppliers, and shippers. It leads and develops personnel, coordinates staffing and scheduling, manages safety and loss prevention programs, and works with Human Resources on hiring, training, and employee issues. The Warehouse Operations Manager also supports customer needs in partnership with Sales, leads process improvement and special projects, manages operational expenses and budgets, oversees vehicle and equipment maintenance, and determines warehouse layouts for efficient product flow. The role promotes teamwork, productivity, and a positive company image.

Requirements

Bachelor’s degree in business plus 2 years of warehouse or operations experience, or 6 years of warehouse or operations experience.
Proven leadership skills in a supervisory warehouse, operational, or related role.
Knowledge of material handling and inventory documentation.
Knowledge of budgeting, supply contracts, and shipping requirements.
Excellent math, accounting, and financial interpretation skills.
Effective communication skills with people at all levels of the organization.
Demonstrated leadership ability.
Ability to build and maintain customer and supplier relationships.
Ability to project a positive image to customers.
Demonstrated product, technical, and customer service knowledge.
Knowledge of applicable computer software, including Microsoft Word and Excel.
Strong problem-solving skills.
Willingness to travel nationally as required.
Valid driver’s license with a good driving record.
Currently authorized to work in the United States on a full-time basis without requiring U.S. Venture sponsorship.
Ability to meet the stated physical demands, including occasional lifting of products up to approximately 80 pounds and handling tires over approximately 70 pounds.

Responsibilities

Measure and oversee the effectiveness of warehouse processes, including inventory management, transportation, customer service, and personnel.
Provide timely, accurate, and complete reports on warehouse operating conditions.
Communicate issues, programs, decisions, and actions to the Regional Manager, other leaders, and relevant departments.
Maintain warehouse facilities and equipment, ensuring the inside and outside of facilities are clean and orderly.
Develop and maintain productive business relationships with vendors, suppliers, and shippers.
Lead assigned personnel through objective setting, delegation, communication, regular meetings, and enforcement of productivity standards.
Assign and coordinate personnel and schedules to manage workload efficiently, maintain appropriate staffing, and plan for high seasons.
Develop warehouse personnel, provide measurable feedback, complete new-hire 30/60/90-day reviews, and implement employee development plans as needed.
Work with Human Resources on interviews, hiring, training, and employee issues.
Manage safety programs to ensure compliance with policies and regulatory requirements.
Conduct monthly documented safety meetings and investigate driver vehicle and workers’ compensation accidents, completing documentation and taking corrective action.
Lead and support loss prevention by maintaining security equipment and ensuring facilities and products are secure.
Partner with Sales to help field operations associates proactively meet customer needs.
Support strategic priorities, project management, and process-improvement initiatives.
Manage and participate in business acquisitions, warehouse moves, and special projects.
Plan and manage warehouse operating expenses to meet financial goals and expense policies.
Motivate and organize the workforce, encourage teamwork, train staff, and monitor performance and progress toward productivity targets.
Oversee planned maintenance of vehicles, machinery, and equipment.
Prepare facility capital and operational budgets.
Determine an efficient warehouse layout to support smooth product flow in and out of the warehouse.
Promote goodwill and a positive image of the company.