Security Operations Manager (Parkersburg Regional Office)

St. Moritz Security Services•Parkersburg, WV

About The Position

St. Moritz Security Services, Inc. is seeking a hands-on Security Operations Manager to oversee security operations, lead security personnel, and maintain client relationships across multiple locations in the Parkersburg, West Virginia area, the Marietta, Ohio region, and surrounding areas. The role is suited to an experienced security professional with leadership and management skills who can balance operational priorities, employee support, and client service. The manager will help ensure appropriate staffing, consistent service delivery, professional security teams, and effective resolution of operational challenges across assigned locations. The position primarily follows a Monday–Friday daytime schedule. Flexibility to work evenings, nights, weekends, or outside normal business hours is required as needed to support operational needs. Travel between assigned sites is required for day trips; relocation is not required. Salary is $42,000–$43,500 per year.

Requirements

Security industry experience is required, preferably in contract security, security operations, or guard services.
Prior leadership, supervisory, or management experience is required, including the ability to direct personnel, address performance concerns, and support daily operations across multiple locations.
Valid driver's license, clean driving record, and successful MVR (Motor Vehicle Record) clearance are required.
Ability and willingness to travel between assigned sites in West Virginia, Ohio, and surrounding areas as operational needs require.
Strong leadership, communication, organizational, and problem-solving skills.
Demonstrated customer service and client relationship management abilities.
Ability to manage competing priorities, coordinate staffing needs, and resolve operational issues professionally.
Familiarity with security procedures, incident reporting, site inspections, and operational best practices.
Proficiency with basic computer applications, reporting systems, and other operational tools.
Flexibility to work outside normal business hours, including evenings, nights, and weekends, as needed to support operations.
High school diploma, GED, or equivalent.
Driver's license certification.

Nice To Haves

Experience in account management, facilities management, hospitality, retail, or other service-oriented industries.

Responsibilities

Manage daily security operations across multiple sites, ensuring appropriate staffing, reliable coverage, and consistent service delivery.
Lead and supervise security personnel, providing direction, coaching, and support to promote professionalism, accountability, and strong performance.
Maintain positive client relationships as a primary point of contact for operational matters, service concerns, and ongoing support.
Coordinate staffing and scheduling needs, help resolve coverage gaps, and respond to changing operational demands.
Conduct site visits and inspections to evaluate service quality, identify operational concerns, and ensure company and client standards are met.
Oversee incident response and reporting, ensuring issues are addressed promptly and communicated appropriately to clients and internal leadership.
Monitor service quality and employee performance, identify opportunities for improvement, and address concerns as they arise.
Support employee development through coaching, communication, and reinforcement of security procedures and customer service expectations.
Promote safety, compliance, and operational consistency across assigned locations.
Provide flexible operational support outside normal business hours when necessary, including evenings, nights, and weekends.