Operations Manager

Allied Universal • Louisville, KY

14d

About The Position

Allied Universal is hiring an Operations Manager to oversee delivery of security services across assigned client sites. The role leads frontline hiring, staffing, scheduling, training, payroll, employee relations, and operational compliance. The Operations Manager supports and escalates employee and client concerns, maintains contractual staffing levels, promotes workforce stability, and builds strong client relationships. Compensation is $53,000 per year, with potential bonus opportunities.

Requirements

• High school diploma or equivalent.
• Current driver’s license if driving a company vehicle or personal vehicle for business purposes; licensing requirements may apply under state or local law and may be required before employment.
• At least three years of leadership experience in a high-volume workforce environment, preferably in the protective service industry.
• Work experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of desired results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decision-making.

Nice To Haves

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

• Manage selection and placement of security professionals and first-line supervisors, including career development and performance improvement plans and evaluation of low-performing employees for replacement, upgrade, or transfer.
• Make initial job offers and job transfers using company forms and procedures, aligning rates, schedules, and benefits with post contract requirements; maintain and publish the weekly Open Post List and manage job openings.
• Create, modify, and maintain post schedules in WinTeam to provide adequate coverage and meet contract staffing requirements; manage overtime and maintain qualified flex personnel for backfill.
• Maintain proactive contact with Security Professionals to support effective utilization, training, and readiness for placement; review the No Hours Report weekly with branch Human Resources and disposition employees according to policy.
• Receive weekly timesheets, update schedules as needed, and run weekly payroll; maintain records, resolve payroll discrepancies, and communicate their status to affected employees.
• Follow timekeeping and meal and rest period policies, document required acknowledgements, and audit timekeeping records weekly for accuracy.
• Process and distribute final paychecks, anniversary bonuses, and other pay-related items; represent the company in unemployment and workers’ compensation proceedings, union meetings where applicable, state agency activities, depositions, and related matters.
• Conduct and document disciplinary and counseling sessions, ensure follow-up, and initiate and execute termination procedures and related documentation as needed.
• Promote employee morale and retention through effective communication and timely problem resolution; apply hiring, counseling, disciplinary, and termination procedures consistently.
• Enforce post-specific policies and procedures through communication and training, using field training staff when appropriate.

Benefits

• Medical, dental, and vision coverage.
• Basic life, AD&D, and disability insurance.
• Retirement plan.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Potential bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED