Operations Manager Jobs

About The Position

Requirements

• Bachelor's degree from a four-year college or university and a minimum of three years of related experience and/or training, or an equivalent combination of education and/or experience.
• Knowledge of general business practices, including accounting, human resources, and customer service.
• Ability to drive a manual-transmission vehicle.
• Valid driver's license and clean driving record.
• At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
• Ability to plan effectively, set priorities, and manage several complex projects simultaneously under pressure and to deadlines.
• Demonstrated work ethic, drive, energy, and persistence in achieving goals.
• Ability to maintain stability, dependability, and professionalism in changing and difficult situations.
• Computer proficiency and technical aptitude, including ability to use Microsoft Office applications (Excel, Word, and Outlook), technology, and point-of-sale applications.
• Written and verbal communication skills to address all levels within the organization effectively.
• Ability to represent the company in varied settings and demonstrate understanding and appreciation of diverse cultures.
• Ability to read, analyze, and interpret business policies, procedures, equipment manuals, training materials, and corporate communications.
• Ability to compose professional internal and external communications, including reports, memos, letters, and emails.
• Ability to meet the physical demands of the position, including running, standing, walking, sitting, using hands, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, talking, and hearing.
• Ability to lift or move up to 75 pounds occasionally; push and pull up to 100 pounds occasionally; and push or pull a wheelchair weighing 100 to 350 pounds over considerable distances occasionally.
• Ability to work extended hours, including evenings and weekends.

Responsibilities

• Understand and drive business metrics and performance measurements to support effectiveness, high performance, and compliance.
• Improve account financial performance and profitability, understand contractual agreements, and identify ways to maximize opportunities.
• Improve forecasting, productivity, claims, customer service, and turnover metrics.
• Manage payroll and ensure controls for scheduling, overtime, tip reporting, and timekeeping; ensure forecasts, payroll, and accounting reports are timely and accurate.
• Use Towne Park business systems and ensure compliance with policies and procedures.
• Participate in recruitment and hiring; foster associate retention, respond to feedback, orient and train new associates, recognize performance, and coach associates who need improvement.
• Identify and develop future leaders; conduct performance appraisals, provide feedback and coaching, hold associate meetings, and ensure shift huddles occur.
• Apply positive discipline, maintain performance documentation, delegate appropriately, and develop and assist Assistant Account Managers.
• Escalate issues and developmental matters to the Area or District Manager, maintain regular communication with that manager, and review account compliance with standards.
• Ensure consistent guest and patient service across shifts, allocate labor effectively, and work with the Area or District Manager and Human Resources to plan staffing for seasonal business changes.
• Understand client service standards and metrics and integrate Towne Park standards to support client results.
• Build working relationships with client staff, maintain regular communication and meetings, follow through on commitments, and maintain appropriate visibility at the site.
• Understand client objectives, focus the team on exceeding expectations, build client loyalty, and lead Client POP meetings.
• Use systems to control assets and expenditures, ensure others are trained on those systems, maintain a clean and neat work environment, and complete assigned tasks on time.
• Cooperate with management and coworkers, treat clients and associates with courtesy and respect, and maintain confidentiality of associate and client information.
• Follow safety and security procedures, use only equipment for which trained, report accidents and risks, and ensure associates receive safety and loss-prevention training.
• Ensure claims are reported accurately and promptly, cooperate with Risk Management, apply progressive discipline for at-fault claims and safety violations, and respond to workplace safety concerns.
• Follow procedures for on-the-job injuries and work with Human Resources on workers' compensation cases; comply with employment and payroll policies to limit claims and litigation exposure.
• Assist in prioritizing client relationship activities and present additional services to clients.
• Maintain client relationships to obtain references and leads, inform leadership and sales teams about ownership, management, brand, or client-position changes, and monitor client business for construction, expansions, and service-upgrade opportunities.