Manager - Operations

Pace Analytical Services•Minneapolis, MN

10d

About The Position

The Manager - Operations manages the development and implementation of laboratory, services, and field programs, performance metrics, policies, and procedures across multiple departments or functions. The role oversees schedules, services, results, audits, operational performance, customer issue resolution, budgets, and resources, and provides advanced professional assistance to management. The manager also supports compliance with applicable standards and regulations, identifies opportunities to improve organizational practices, and oversees special projects. The position leads staff through hiring, training, development, engagement, performance evaluation, compensation recommendations, and performance management. It coordinates with leaders, employees, customers, internal groups, and external agencies to align operational needs and resolve complex or sensitive issues. Work is performed in laboratory, office, and field settings, with possible travel and exposure to laboratory and environmental hazards. The role requires a bachelor's degree in chemistry, biology, or a closely related field and seven years of progressive leadership experience, including five years of managerial experience, or an equivalent combination of education, training, and experience. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., and pays $100,000 per year.

Requirements

Bachelor's degree in chemistry, biology, or a closely related field, and seven years of progressive leadership experience, including five years of managerial experience; or an equivalent combination of education, training, and experience.
Comprehensive knowledge of laboratory, service, or field principles, practices, and techniques, including complex or specialized areas.
Knowledge of developing and implementing programs, policies, and procedures across multiple or broad areas.
Knowledge of team development, employee motivation, and management in a team environment.
Knowledge of budget development and administration.
Knowledge of applicable laboratory, service, or field laws, codes, and regulations.
Knowledge of related computer applications and systems.
Ability to work with individuals from varied socioeconomic, ethnic, and cultural backgrounds, including in strained or confrontational situations.
Knowledge of program planning, development, and evaluation, and effective oral presentation techniques.
Knowledge of correct business English, including spelling, grammar, and punctuation.
Ability to perform professional laboratory, service, or field duties and oversee varied area functions.
Ability to supervise and evaluate employees, make related recommendations, and train others on work policies and procedures.
Ability to apply business and project management methods to implement plans and achieve goals.
Ability to develop effective teams and motivate individuals to meet objectives and deliver cost-effective customer service.
Ability to interpret, apply, and explain applicable laws, codes, and regulations.
Ability to provide consulting services, prepare functional reports and correspondence, and exercise initiative and independent judgment within established guidelines.
Ability to use tact, discretion, and prudence; make effective presentations to groups; contribute to team goals; and maintain effective working relationships.
Mobility to work in laboratory and office settings and use standard office and laboratory equipment; stamina to sit for extended periods.
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently to lift, carry, push, pull, or move objects.
Vision to read printed materials and computer screens, and hearing and speech to communicate in person or by telephone.

Responsibilities

Manage staff, including hiring, training, development, engagement, performance evaluation, compensation recommendations, and performance management.
Manage schedules, services, results, and functional programs to achieve operational results, aligning leadership and resources and ensuring effective administration.
Advise on the development and alignment of strategies, programs, policies, and procedures for laboratory, service, or field operations.
Manage and participate in operational, instrumentation, and equipment reviews and help ensure compliance with applicable standards, regulations, and policies.
Provide leadership with observations and recommendations to improve organizational policies, procedures, and practices.
Manage expectations and communication among leaders, managers, staff, and operations; address customer needs and business requirements and establish performance metrics.
Resolve escalated, technical, or sensitive customer and operational problems or conflicts, coordinating with internal groups and external agencies as needed.
Manage area budgets, allocate resources, approve expenditures within authority, and develop and manage metrics.
Oversee or participate in special projects, identify issues and priorities, coordinate activities, and evaluate results.
Maintain current knowledge of relevant regulations, industry trends, practices, developments, laws, and legislation.
Contribute to department efficiency and customer service by offering suggestions and participating in work teams.
Promote Pace Analytical's mission and a courteous, cooperative, and effective workplace.