Security Operations Account Manager

Allied Universal • Hunt Valley, MD

6d

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and help ensure the safety and well-being of the people and places protected. The role guides, develops, and motivates security officers and supervisors to deliver service that protects people and property. The Account Manager is the primary client contact and oversees staffing, payroll, performance, employee relations, compliance, training, site standards, incident response, and inventory. The stated salary range is $75,000–$85,000 per year. A minimum of five years of law enforcement or security manager experience is preferred in the overview; the qualifications also require at least five years of experience in business operations, security management, or supervising teams in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Meet any applicable state or local licensing requirements; licensing may be required before employment.
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.
• At least five years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen, including managing staffing levels, minimizing non-billed overtime, and managing turnover costs.
• Planning and organizing skills to control costs related to inventory.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Experience in law enforcement, the military, contract or proprietary security services, or facility management.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

• Manage scheduling with AI-powered technology to meet client contract hours while minimizing unbilled overtime.
• Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary point of contact for clients and ensure high-quality service that protects people and property.
• Respond professionally to escalated security issues and coordinate with clients and internal teams.
• Oversee training, safety, and site operational standards.
• Manage inventory, including uniforms, equipment, and other essential supplies.
• Manage staffing levels, minimize non-billed overtime and turnover costs, and control inventory-related costs.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan and disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED