Security Operations Account Manager

Allied Universal • Wilmington, DE

21h • $64,880 - $74,880

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and ensure the safety and well-being of the people and places under protection. The Account Manager guides, develops, and motivates security officers and supervisors to deliver high-quality service, while maintaining client relationships and operational standards.

The role manages scheduling, payroll, performance, employee relations, training, safety, and site operations. It also involves responding to escalated security incidents and emergencies, coordinating with clients and internal teams, and managing inventory such as uniforms, equipment, and other supplies. The position is offered at a salary range of $64,880–$74,880 per year.

Requirements

• High school diploma or equivalent.
• Meet any applicable state or local licensing requirements, which may be required before employment.
• Valid driver’s license if driving a company vehicle or a personal vehicle while conducting business.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
• Financial acumen, including managing staffing levels, minimizing non-billed overtime, managing turnover costs, and controlling inventory costs through planning and organization.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.

Responsibilities

• Manage officer scheduling using AI-powered technology to meet client contract hours while minimizing unbilled overtime.
• Hire, coach, and manage security officers and supervisors, including oversight of payroll, performance, and employee relations.
• Serve as the primary client contact and ensure high-quality service that protects people and property.
• Respond professionally to escalated issues and coordinate with clients and internal teams during security incidents and emergencies.
• Oversee training, safety, and site operational standards.
• Manage inventory, including uniforms, equipment, and other essential supplies.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career advancement opportunities within a global security services company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED