Security Operations Account Manager

Allied Universal • Hunt Valley, MD

7d • $75,000 - $85,000

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and support the safety and well-being of the people and places under the team’s protection. The Account Manager guides, develops, and motivates security officers and supervisors to deliver quality service. The role includes scheduling, team leadership, client relations, incident response, compliance, training, and oversight of site operations and inventory.

The listed salary range is $75,000–$85,000 per year. The posting prefers a minimum of five years of law enforcement or security manager experience. Allied Universal describes opportunities for career growth, impactful work protecting people and property, and a supportive team environment.

Requirements

• High school diploma or equivalent.
• At least five years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
• Financial acumen and ability to manage staffing levels, minimize non-billed overtime, manage turnover costs, and control inventory costs through planning and organization.
• A license may be required before employment, depending on state and local laws and regulations.
• Valid driver’s license if driving a company vehicle or a personal vehicle while conducting business.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.
• At least five years of law enforcement or security manager experience is preferred.

Responsibilities

• Manage scheduling using AI-powered technology to meet client contract hours while minimizing unbilled overtime.
• Hire, coach, and manage security officers and supervisors, including oversight of payroll, performance, and employee relations.
• Serve as the primary client contact and maintain high-quality service that protects people and property.
• Respond professionally to escalated security issues and coordinate with clients and internal teams during incidents and emergencies.
• Oversee training, safety, site operational standards, and inventory such as uniforms, equipment, and other essential supplies.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED