Operations Manager

Chewy•Jessup, PA

10d

About The Position

Chewy is recruiting an Operations Manager to lead fulfillment center operations. This hands-on leader builds and maintains relationships with hourly associates, managers, carrier partners, vendors, other fulfillment center teams, and company departments. The role suits someone comfortable with ambiguity and change who enjoys working through operational details to drive daily improvements. The Operations Manager leads inbound and outbound activity across two shifts, including receiving, picking, packing, and shipping. The role oversees warehouse supervisory personnel and a team of Area Managers and Operations Leads, ensuring customer orders are fulfilled on time and operational performance targets are met. It also involves planning and forecasting, developing Area Managers, improving processes across shifts and the network, and using the site Warehouse Management System to optimize fulfillment and provide operational insights. The role promotes a healthy and safe workplace and drives continuous improvement in safety, quality, cost, and delivery while supporting the growth of warehouse capabilities. The position requires flexibility to work weekends and may require travel.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of management experience in fulfillment center or warehouse operations.
At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment.
At least 4 years of demonstrated experience successfully managing large groups of hourly employees.
Experience building or improving inventory management, order management, and warehouse management systems and processes.
Strong project management and continuous improvement skills.
Metrics-driven approach.
Customer-service focus and desire to go above and beyond to satisfy customer needs.
Effective communication and leadership with employees, direct reports, cross-functional teams, and executive leadership.
Demonstrated ability to adapt quickly and use data to drive results.
High levels of integrity and ethics.
Flexibility to work weekends.
Position may require travel.
Comfort working in a start-up environment with ambiguity and change.

Nice To Haves

Retail or e-commerce fulfillment experience.
E-commerce experience.
Lean Six Sigma and/or Green Belt certification or experience.

Responsibilities

Lead fulfillment center inbound and outbound activities, including receiving, picking, packing, and shipping, across two shifts.
Promote a healthy and safe work environment for outbound associates.
Direct warehouse supervisory personnel to meet objectives, fulfill customer orders on time, and maintain strong on-time shipment and low shipment-defect performance.
Ensure operational KPIs are on target, including warehouse misses, on-time shipments, shipment defects, aged tasks, hourly production levels, and cost per order line.
Engage and lead a team of Area Managers and Operations Leads.
Drive planning and forecasting.
Gather and develop ideas with Area Managers and incorporate them into improvement plans for the functional area.
Mentor, train, and develop Area Managers for career progression and learning.
Develop and share standard processes across shifts and the network.
Build a positive team environment that encourages employees to guide and motivate change, adapt to business needs, and focus on customer experience.
Drive continuous improvement in safety, quality, cost, and delivery while expanding warehouse capabilities.
Use the site Warehouse Management System (WMS) to optimize order fulfillment and provide operational insights to improve WMS effectiveness.