Operations Manager II

LSG Sky Chefs•San Francisco, CA

10d•Onsite

About The Position

SkyChefs is seeking an experienced, results-driven operations leader to oversee core operational functions, including Transportation, Assembly, Kitchen Production, and Warehouse Operations. The role focuses on productivity, production goals, staffing, and reliable day-to-day execution while fostering safety, accountability, continuous improvement, and exceptional service. The Operations Manager II executes CSC planning and company policies, supports business planning and budgeting, coordinates short-term operational planning, monitors performance, and initiates corrective actions when needed. The position oversees the effective use of people, equipment, and materials; ensures required materials are ordered; maintains work methods aligned with company standards and customer contracts; initiates capital expenditure requests; and drives process optimization. It also ensures compliance with safety, health, environmental, and quality guidelines and maintains effective communication with internal and external partners. The role organizes, staffs, and directs its area of responsibility; develops and coaches employees; supports the Global Performance System and career development; models company values; and manages the area’s cost budget. It also supports company initiatives such as Global Quality Standard, HACCP, Lean Manufacturing, and Employee Safety Knowledge.

Requirements

Minimum 5–7 years of progressive leadership experience in operations management, manufacturing, food production, logistics, distribution, airline catering, or a related field.
Proven success managing multiple departments and large frontline teams in a fast-paced operational environment.
Strong, hands-on leadership skills and the ability to drive accountability, performance, and employee engagement.
Excellent verbal and written communication skills and the ability to interact effectively with employees, customers, vendors, and executive leadership.
Professional presentation, interpersonal, and relationship-building skills.
Experience with workforce planning, production scheduling, staffing management, and operational performance metrics.
Ability to identify operational inefficiencies and implement continuous improvement initiatives.
Strong analytical and problem-solving abilities and sound decision-making in a dynamic environment.
Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint, and Windows-based applications.
Bachelor’s degree in Business, Operations Management, Supply Chain Management, or a related field preferred; equivalent education and experience will be considered.

Nice To Haves

Knowledge of food manufacturing, airline catering, aviation operations, or other high-volume production environments.
Experience using ERP, production planning, workforce management, or operational reporting systems.
Preferred leadership competencies: strategic thinking, operational excellence, team development and coaching, change management, customer focus, continuous improvement, safety and regulatory compliance, and cross-functional collaboration.

Responsibilities

Execute CSC planning and ensure compliance with CSC and Corporate policies.
Provide data for annual business planning and budgeting for the CSC.
Implement short-term manufacturing or operational planning in coordination with relevant interfaces.
Ensure timely corrective actions in response to significant deviations.
Oversee CSC economic and operating performance and ensure efficient management in line with company frameworks and market requirements.
Ensure optimal deployment of human, technical, and material resources.
Ensure all materials needed at the CSC are ordered.
Ensure CSC work methods align with company standards and customer contracts.
Initiate capital expenditure requests and lead continuous process optimization.
Ensure compliance with corporate, local regulatory, and customer safety, health, environmental, and quality requirements.
Maintain clear communication and close cooperation with relevant internal and external interfaces.
Organize, staff, and direct the area of responsibility.
Guide, motivate, coach, and develop subordinate employees, including through the Global Performance System and career development activities.
Model company values and management principles.
Plan, implement, and control the area’s cost budget, initiating corrective actions when needed.
Participate in and support initiatives including GQS, HACCP, Lean Manufacturing, and Employee Safety Knowledge.