Senior Business Manager, Retail Bank Operations Strategy & Analytics
About The Position
As a Senior Business Manager within the Retail Bank Strategy & Analytics team, you will lead and empower a team of Business Analysts to define and execute a multi-year Bank Operations transformation strategy. You will champion operational modernization to help the Retail Bank scale toward its ambition of becoming the largest retail bank. You will partner with operations leadership on initiatives to eliminate manual friction, consolidate legacy technology, and drive end-to-end agentic process transformations. The role has direct visibility to Retail Bank Operations leadership, with operational transformation identified as a top horizontal priority for scaling efficiently while delivering an effortless customer experience. You will shape executive narratives from complex financial, volume, and operational metrics; collaborate with Product, Tech, and Operations on transformation and technology roadmaps; develop demand and FTE models to realize operational savings; and coach and develop a high-performing team of Business Analysts. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. The listed annual salary ranges are $200,700–$229,100 in McLean, Virginia, and $182,500–$208,300 in Richmond, Virginia, and Wilmington, Delaware. Salary for other locations depends on the applicable location pay range. Capital One offers health, financial, and other benefits; eligibility varies by employment status and management level.
Requirements
- Bachelor’s degree.
- At least 3 years of experience performing quantitative analysis.
- At least 3 years of experience performing qualitative analysis.
- At least 1 year of experience performing people management.
- At least 1 year of experience performing project management.
Nice To Haves
- Master’s degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering.
- 5+ years of experience in quantitative analysis.
- 5+ years of experience in qualitative analysis.
- 2+ years of experience in people management.
- 2+ years of experience in product development.
- 2+ years of experience in financial modeling.
- 2+ years of experience in economic forecasting.
- 2+ years of experience in project management.
Responsibilities
- Own and synthesize the Bank Operations transformation story for senior Retail Bank leaders, translating financial, volume, and operational metrics into executive narratives that motivate action.
- Collaborate with Product, Tech, and Operations to eliminate manual friction, consolidate fragmented processes into unified platforms, and deploy end-to-end agentic workflows and GenAI capabilities.
- Build resilient, flexible demand and FTE models designed to realize operational benefits from end-to-end process transformations.
- Coach, mentor, and develop Business Analysts in analytical rigor, strategic influence, and executive communication.
- Lead a team of Business Analysts in defining and executing a multi-year Bank Operations transformation strategy.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
