Senior Business Manager, Retail Bank Operations Strategy & Analytics

Capital One • McLean, VA

11d • $182,500 - $229,100

About The Position

As a Senior Business Manager within the Retail Bank Strategy & Analytics team, you will lead and empower a team of Business Analysts to define and execute a multi-year Bank Operations transformation strategy. You will champion operational modernization to help the Retail Bank scale toward its ambition of becoming the largest retail bank. Working with operations leadership, you will lead initiatives to eliminate manual friction, consolidate legacy technology, and drive end-to-end agentic process transformations. The role offers direct visibility to Retail Bank Operations leadership, as operational transformation is a top horizontal priority for scaling efficiently while delivering an effortless customer experience.

The role also includes performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers a comprehensive set of health, financial, and other benefits; eligibility varies by employment status and management level.

Requirements

• Bachelor’s degree.
• At least 3 years of experience performing quantitative analysis.
• At least 3 years of experience performing qualitative analysis.
• At least 1 year of experience performing people management.
• At least 1 year of experience performing project management.

Nice To Haves

• Master’s degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering.
• 5 or more years of experience in quantitative analysis.
• 5 or more years of experience in qualitative analysis.
• 2 or more years of experience in people management.
• 2 or more years of experience in product development.
• 2 or more years of experience in financial modeling.
• 2 or more years of experience in economic forecasting.
• 2 or more years of experience in project management.

Responsibilities

• Own and synthesize the overarching Bank Operations transformation story for senior leaders across the Retail Bank.
• Translate complex financial, volume, and operational metrics into compelling executive narratives that motivate action.
• Collaborate with Product, Tech, and Operations to eliminate manual friction and consolidate fragmented processes into unified platforms.
• Deploy end-to-end agentic workflows and generative AI capabilities.
• Build resilient, flexible demand and FTE models designed to realize operational benefits from end-to-end process transformations.
• Coach, mentor, and develop a team of business analysts in analytical rigor, strategic influence, and executive communication.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior