GSOC Manager - Protective Operations

Crisis24•West Palm Beach, FL

6d•Onsite

About The Position

The GSOC Manager leads, oversees, and continuously improves Global Security Operations Center activities supporting high-profile clients, properties, and protective operations programs. The role oversees GSOC personnel, security technology platforms, incident response protocols, reporting processes, and client service delivery, ensuring operational excellence and compliance with established standards. The position manages day-to-day GSOC operations and supports emergency response, crisis management, and business continuity efforts as required. The GSOC Manager serves as a liaison among GSOC operations, protective services teams, clients, vendors, and local emergency services, and maintains operational readiness and proper functionality of security systems, communications platforms, and other technology used within the GSOC. The position is based in Palm Beach until January 2027, after which it will be based in Miami, Florida. Occasional travel between locations may be required. The GSOC Manager must be available to support operations during critical incidents, emergencies, and special events as needed.

Requirements

At least 5 years of security operations, GSOC, intelligence, law enforcement, military, or corporate security experience.
At least 2 years of supervisory or management experience leading security operations teams.
Ability to manage personnel, prioritize competing demands, and make critical decisions under pressure.
Strong understanding of security technologies, including CCTV, access control, alarm monitoring, communications systems, and incident management platforms.
Experience developing SOPs, operational workflows, and security program improvements.
Strong analytical, investigative, and report-writing skills.
Excellent verbal and written communication skills and ability to engage clients and executive stakeholders.
Florida Class D Security License.
Proficiency with Microsoft Office Suite and multi-platform security operating environments.
Availability to support operations during critical incidents, emergencies, and special events as needed.

Nice To Haves

Experience with the GENETEC Security Center platform.
Experience supporting executive protection or high-net-worth client programs.
Experience with data analysis and security metrics reporting.
Experience in crisis management, emergency response, or business continuity planning.
Bachelor's degree in Criminal Justice, Homeland Security, Emergency Management, or a related field.
Industry certifications such as PSP, CPP, CSMP, or equivalent.

Responsibilities

Lead, mentor, and develop GSOC personnel, ensuring consistent performance, accountability, and professional growth.
Manage day-to-day GSOC operations supporting multiple properties, principals, and security programs.
Oversee monitoring and response activities involving alarms, CCTV systems, access control platforms, and other security technologies.
Ensure timely and accurate incident management, escalation, reporting, and after-action review processes.
Develop, implement, and maintain Standard Operating Procedures (SOPs), post orders, and operational best practices.
Conduct risk assessments, vulnerability reviews, and security program evaluations, and provide recommendations for improvement.
Serve as the primary liaison between GSOC operations, protective services teams, clients, vendors, and local emergency services.
Monitor operational metrics and prepare reports, dashboards, and executive summaries for leadership and clients.
Oversee staffing, scheduling, training, onboarding, and quality assurance initiatives.
Ensure compliance with contractual requirements, regulatory standards, and company policies.
Support emergency response, crisis management, and business continuity efforts as required.
Maintain operational readiness and proper functionality of security systems, communications platforms, and technology used within the GSOC.