GSOC Manager

Allied Universal • Rancho Cordova, CA

11d

About The Position

Allied Universal® Enhanced Protection Services, within its Risk & Consulting Group, is seeking a GSOC Program Manager to lead the day-to-day operations of its Global Security Operations Center. The role protects personnel, assets, and facilities through operational leadership, incident management, threat monitoring, and continuous program improvement. The manager serves as a liaison among clients, internal stakeholders, and global security teams, helping ensure operational excellence, stronger security capabilities, and alignment with business objectives.

The position combines leadership and program management with hands-on global security operations, physical security technologies, incident response, and cross-functional collaboration. It provides strategic oversight of monitoring, incident response, and business continuity support in a global environment. The role also manages GSOC staff, policies and procedures, threat intelligence, performance reporting, technology implementation, compliance, and vendor relationships.

Technical responsibilities include programming, configuring, and supporting physical security systems such as Alta Open and Alta Video; coordinating camera onboarding and deployments; overseeing installations and technical projects; responding to system outages and other recurring technical issues; coordinating troubleshooting and break-fix work; optimizing alarm configurations; and supporting automation, integrations, and reporting enhancements.

The position pays $83,200 annually and is scheduled Monday through Friday, 9 a.m. to 5 p.m., with flexibility required based on business needs.

Requirements

• Bachelor’s degree in Security Management, Criminal Justice, Emergency Management, Business Administration, or a related field.
• Certified Protection Professional (CPP) certification through ASIS International.
• Physical Security Professional (PSP) certification through ASIS International.
• At least three years of Global Security Operations Center (GSOC) operations experience.
• At least two years of leadership or supervisory experience, preferably within the security industry.
• Experience with security and operational platforms such as Lenel, Milestone, ServiceNow, Everbridge, or similar technologies.
• Demonstrated experience managing teams, programs, and cross-functional stakeholders in a fast-paced operational environment.
• Experience with access control systems, video management systems, and incident management platforms.
• Strong understanding of physical security operations, incident management, threat monitoring, and business continuity principles.
• Excellent leadership, communication, interpersonal, and stakeholder management skills.
• Strong written communication and report-writing capabilities.
• Proven analytical, troubleshooting, and problem-solving skills, with a focus on continuous operational improvement.
• Ability to perform effectively under pressure and make sound decisions during critical incidents.
• Proficiency with security technologies, reporting tools, and operational analytics.

Nice To Haves

• Experience supporting security operations within the technology industry.

Responsibilities

• Provide strategic leadership and oversight of GSOC operations, including monitoring, incident response, and business continuity support across a global environment.
• Serve as the primary GSOC point of contact, coordinating with client stakeholders, internal partners, and global operations teams.
• Lead incident escalation and response coordination, including real-time decisions, stakeholder communications, and post-incident reviews.
• Develop, implement, and continuously improve GSOC policies, standard operating procedures, incident response plans, and operational standards.
• Manage, coach, and develop GSOC personnel through training, performance management, quality assurance audits, and operational readiness exercises.
• Oversee threat intelligence, risk monitoring, and enterprise-wide security event management, providing timely and actionable information to stakeholders.
• Track key performance indicators, analyze trends, prepare reports, and make data-driven recommendations to improve response times, efficiency, and program effectiveness.
• Lead implementation of new technologies, security systems, and process improvements while supporting field security teams, site stakeholders, and vendor relationships.
• Ensure compliance with client requirements, contractual obligations, and industry best practices through audits, assessments, and program evaluations.
• Program, configure, and support physical security systems, including access control and video management platforms such as Alta Open and Alta Video.
• Coordinate camera onboarding, system optimization, and deployment planning with vendors and internal stakeholders.
• Oversee vendor installations, project schedules, and technical implementation activities.
• Serve as an escalation point for system outages, controller failures, degraded performance, and recurring technical issues.
• Coordinate break-fix activities and troubleshooting to restore system functionality and minimize operational disruptions.
• Review and optimize alarm configurations to improve system performance and reduce nuisance alarms.
• Support data automation initiatives, security event integrations, and reporting enhancements.

Benefits

• Medical, dental, and vision insurance.
• Basic life insurance, accidental death and dismemberment (AD&D) insurance, and disability insurance.
• Eligibility to participate in the company’s 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager