GSOC Program Manager

Bogaard Group International•Los Angeles, CA

6d•$150,000 - $180,000•Onsite

About The Position

The GSOC Program Manager provides strategic and operational leadership for a client's Global Security Operations Center program. The role oversees program performance, teams, client relationships, staffing, reporting, and service delivery, and serves as the primary client liaison. The manager ensures the program evolves in alignment with the client's global security requirements and business objectives. This is a full-time, onsite position requiring five days per week at the client's Los Angeles office. The stated salary range is $150,000–$180,000 per year, and the position offers a competitive benefits package.

Requirements

At least 5 years of experience in GSOC operations, corporate security, security program management, or a related field.
At least 3 years of experience managing large-scale security operations teams or enterprise security programs.
Experience managing managers, supervisors, or team leads overseeing multiple operational functions.
Proven experience serving as the primary client relationship manager for enterprise-level security programs.
Experience managing staffing models, headcount planning, and resource allocation.
Strong experience developing and presenting KPIs, operational reports, QBRs, and executive-level presentations.
Exceptional communication, organizational, and stakeholder management skills, including the ability to engage effectively with senior leadership and operational teams.
Ability to independently manage multiple priorities while maintaining accountability for program performance, client satisfaction, and service delivery.

Nice To Haves

Experience managing large-scale security operations teams or enterprise security programs within global organizations.

Responsibilities

Provide overall leadership and program oversight for the global GSOC, managing operational leadership to support effectiveness, accountability, and consistent service delivery.
Oversee program performance, staffing, operational readiness, and service delivery, including consistent 24/7 global coverage and adherence to client expectations.
Serve as the primary client contact and relationship manager, maintaining relationships with key stakeholders and senior leadership.
Lead regular client meetings, Quarterly Business Reviews (QBRs), and executive presentations on program performance, initiatives, challenges, and strategic objectives.
Establish, monitor, and report program KPIs, service-level expectations, operational metrics, and team performance.
Manage incoming client requests and requirements, coordinating with internal leadership and operational managers to ensure timely execution and resolution.
Manage staffing requirements, including position requests, recruiting coordination, backfills, personnel changes, and employee removals in partnership with the client and internal teams.
Identify opportunities to improve efficiency, strengthen processes, enhance service delivery, and expand GSOC capabilities.
Ensure effective communication and coordination across GSOC functions, internal leadership, and client stakeholders.
Identify program risks, operational challenges, and service delivery gaps, and develop and implement solutions.
Drive the growth and maturity of the GSOC program in alignment with evolving client requirements and global security objectives.