GSOC Program Manager

Bogaard Group International•Los Angeles, CA

4d•Onsite

About The Position

The GSOC Program Manager provides strategic and operational leadership for a client’s Global Security Operations Center program. The role oversees program performance, staffing, operational readiness, client relationships, reporting, and consistent service delivery across GSOC functions and teams. The manager is the primary client liaison and ensures the program evolves in alignment with the client’s global security requirements and business objectives. This is a full-time, onsite position requiring five days per week at the client’s Los Angeles office.

Requirements

At least 5 years of experience in GSOC operations, corporate security, security program management, or a related field.
At least 3 years of experience managing large-scale security operations teams or enterprise security programs; global organization experience preferred.
Demonstrated experience managing managers, supervisors, or team leads overseeing multiple operational functions.
Proven experience serving as the primary client relationship manager for enterprise-level security programs.
Experience managing staffing models, headcount planning, and resource allocation.
Strong experience developing and presenting KPIs, operational reports, QBRs, and executive-level presentations.
Exceptional communication, organizational, and stakeholder management skills, including the ability to engage effectively with senior leadership and operational teams.
Ability to independently manage multiple priorities while maintaining accountability for program performance, client satisfaction, and service delivery.

Nice To Haves

Experience managing large-scale security operations teams or enterprise security programs within global organizations.

Responsibilities

Provide overall leadership and program oversight for the global GSOC, ensuring effective operational leadership, accountability, and consistent service delivery across functions.
Oversee program performance, staffing, operational readiness, service delivery, 24/7 global coverage, and adherence to client expectations.
Serve as the primary client contact and relationship manager, maintaining relationships with key stakeholders and senior leadership.
Lead regular client meetings, Quarterly Business Reviews (QBRs), and executive presentations on program performance, initiatives, challenges, and strategic objectives.
Establish, monitor, and report program KPIs, service-level expectations, operational metrics, and team performance.
Manage incoming client requests and requirements, coordinating with internal leadership and operational managers for timely execution and resolution.
Manage staffing requirements, including position requests, recruiting coordination, backfills, personnel changes, and employee removals in partnership with the client and internal teams.
Identify opportunities to improve operational efficiency, strengthen processes, enhance service delivery, and expand GSOC capabilities.
Ensure effective communication and coordination across GSOC functions, internal leadership, and client stakeholders.
Identify program risks, operational challenges, and service delivery gaps, and develop and implement solutions.
Drive the growth and maturity of the GSOC program in alignment with evolving client requirements and global security objectives.