Security GSOC Manager

Securitas•Redwood City, CA

About The Position

The Security GSOC Manager is responsible for assigned shift activities within the client’s Security Operations Center (GSOC) and provides continuous oversight and leadership to GSOC operators to support the GSOC’s mission and Corporate Security’s goals. The role includes reviewing and analyzing operator-prepared Daily Activity Reports and Incident Reports, providing monthly hands-on training and guidance, and assisting with training and continuous scenario-based exercises. The manager works across shifts to promote consistent training, documentation, and responses, and works with the GSOC Manager as directed on security matters. In consultation with the GSOC Manager and Senior Manager of Corporate Security, the role may communicate or report security matters to federal, state, and local law enforcement agencies. The position requires domestic and international travel. The posting gives both approximately 10% and approximately 25% as travel estimates. Duties may vary, and additional duties or modifications may be made according to business necessity. Employees are accountable for effective performance, must follow safe work practices and company policies, report unsafe conditions, and carry out duties honestly, ethically, and professionally. The role requires at least five years of GSOC operations experience at the operator level. Supervisory experience is preferred. The candidate must be able to lead and manage others, deliver training, work independently in a minimally supervised environment, make sound decisions in challenging or crisis situations, maintain confidentiality, and communicate effectively with stakeholders at all levels. The work may involve active construction environments, schedule adjustments to meet operational needs, sensitive information, and physical activities including extended periods of sitting, standing, or walking.

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication and a reliable means of transportation.
Must have the legal right to work in Ireland.
Must be able to speak, read, and write English.
Must have a high school diploma or equivalent.
Must be willing to participate in pre-employment screening, including a drug screen and background investigation.
Minimum of five years of experience in GSOC operations at the operator level.
Strong operational knowledge of technical security systems, including security access control systems, video surveillance systems, alarm monitoring systems, and associated user hardware.
Strong computer skills and working knowledge of Microsoft Office products.
Familiarity with standard security communication protocols and equipment.
Ability to perform multiple tasks in challenging or crisis environments while making sound, practical decisions.
Must be highly motivated and able to work efficiently in a minimally supervised environment.
Strong verbal and written communication skills.
Proficiency in Word, Excel, Gmail, and other Google products such as Google Docs.
Ability to maintain a high level of confidentiality regarding security-related matters.
Ability to present training material and facilitate training programs and sessions articulately, confidently, and with ease.
Effective organizational skills and extremely high attention to detail.
Effective time management and ability to deliver projects on time and to expectations.
Ability to receive written, oral, diagrammatic, or scheduled instructions, act on them, and seek stakeholder clarification when needed.
Competent writing skills, including knowledge of spelling, grammar, and punctuation.
Experience in a fast-paced, detail-oriented workplace where judgment and professionalism are necessary.
Ability to work under pressure while maintaining a professional approach with internal and external customers.
Ability to create and revise documentation with a variety of stakeholders.
Ability to learn and use new technologies quickly and learn unfamiliar areas of a business.
Ability to interact effectively at all levels and across diverse cultures.
Strong understanding of adult learning principles and suitable training techniques.
Ability to manage others and lead a team using project management skills and strategies.
Ability to meet the physical and mental demands of the role, with or without reasonable accommodation, including visual focus, keyboarding and computer use, and handling multiple tasks concurrently.
Ability to adjust schedules and working hours regularly when needed to meet operational needs.
Ability to maintain composure when dealing with authorities, executives, clients, staff, and the public, including in urgent and high-pressure situations.
Ability to sit, stand, and walk frequently for extended periods; climb multiple floors of stairs; and walk on inclines and uneven terrain.
Ability to occasionally reach, stoop, kneel, crouch, and crawl; frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.
May need to use a vehicle for duties and work in an active construction environment.
Must be available for domestic and international travel on limited notice; the posting gives travel estimates of approximately 10% and approximately 25%.
Depending on assignment, may need to work in inclement weather or use protective gear and devices.

Nice To Haves

Supervisory experience.
Training Certification and CPR/AED/First Aid Training Certification.

Responsibilities

Manage assigned shift activities within the client’s Security Operations Center (GSOC).
Provide ongoing oversight and leadership to GSOC operators in support of the GSOC’s mission and Corporate Security’s goals and objectives.
Review and analyze Daily Activity Reports and Incident Reports prepared by GSOC operators.
Provide monthly hands-on training and guidance to GSOC operators.
Assist with training and the implementation of continuous scenario-based training activities.
Work across shifts to ensure training, documentation, and responses are consistent.
Work with the GSOC Manager on security-related matters as directed.
In consultation with the GSOC Manager and Senior Manager of Corporate Security, interact with or report security-related matters to federal, state, and local law enforcement agencies as appropriate.
Travel domestically and internationally as required.
Follow safe work practices and company policies and procedures, and notify superiors of unsafe working conditions.
Perform assigned duties honestly, ethically, professionally, and in conformance with applicable policies and procedures.