GSOC Security Officer
About The Position
This position is responsible for following procedures and processes for on-shift activities and providing relevant direction to employees, customers, contractors, and visitors before, during, and after crimes, disturbances, or emergencies. The officer communicates via radio and telephone and reviews audio/video at company-owned facilities. The role monitors, verifies, and processes incoming security signals, alarms, and telephone calls at a 24/7/365 proprietary ETP Security Operations Center; verifies alarms and notifies appropriate authorities or key personnel; and troubleshoots security-system and related-appliance failures, initiating fixes and generating work orders as needed. The job requires timely and accurate response to emergency signals, professional handling of calls and customer inquiries, technical support, equipment checks, daily logs, and adherence to company and departmental procedures. The officer handles confidential and highly sensitive information and helps maintain building security and Security Operations Center operations. Full-time and part-time positions are available.
Requirements
- High school graduate.
- Previous customer service, alarm monitoring, or dispatch center operator experience.
- Ability to make quick assessments after diagnosis and prioritize facts.
- Ability to type at least 35 words per minute.
- Spelling and grammatical skills.
- Excellent oral communication skills.
- Strong computer skills, including Microsoft Office, Word, and various alarm applications.
- Resilient personality and ability to work under pressure in a fast-paced environment.
- Ability to make sound judgments based on limited facts.
- Flexibility to work scheduled hours including rotating shifts, weekends, and holidays.
- Ability to work overtime and report to the Monitoring Center for emergency situations.
- Ability to multitask and work with limited supervision.
- Strict attention to detail and follow-through.
Nice To Haves
- Some college preferred.
- Knowledge of personal security, customer relations, industrial security, and related communication appliances.
- Active Security Level 2 License.
Responsibilities
- Monitor and respond appropriately and promptly to emergency alarm signals, following general procedures and special instructions.
- Support personnel with arming and disarming security systems while maintaining the confidentiality of privileged, highly sensitive, and security-sensitive information.
- Communicate effectively with internal and external customers and follow departmental and company policies and procedures.
- Complete required equipment checks and daily logs.
- Answer multiple telephone lines and handle callers professionally by gathering information, prioritizing facts, troubleshooting, transferring calls, or responding to emergencies.
- Provide technical support as needed and follow procedures for service and inspection requests.
- Analyze customer inquiries, determine an appropriate course of action, and follow up to ensure customer expectations are met.
- Maintain building security and Security Operations Center operations in accordance with company procedures and policies.
- Interact with customers and coworkers in a manner that provides excellent results.
- Verify alarms and notify appropriate authorities or key personnel based on the alarm signal or call.
- Troubleshoot security-system and related-appliance failures, initiate fixes, and generate work orders as needed.
- Provide direction to employees, customers, contractors, and visitors before, during, and after crimes, disturbances, or emergencies.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
