GSOC Watch Officer

Applied Materials • Austin, TX

6d • Onsite

About The Position

Applied Materials is seeking an experienced Watch Officer to lead operations at its Global Security Operations Center (GSOC) in Austin, Texas. The role leads a team of 14 GSOC members and supports the protection of people, intellectual property, reputation, products, and facilities. The Watch Officer oversees life-safety and physical-security systems, threat intelligence monitoring, traveler safety, emergency response, and customer service, while managing people, processes, and technology in a control-room environment.

The position is responsible for operational planning and continuous improvement, project and process management, cross-team collaboration, stakeholder relationships, and direct supervision of shift supervisors. The Watch Officer partners with internal stakeholders and subject-matter experts to align security operations with business requirements and deliver measurable improvements in performance, efficiency, and effectiveness. The role requires an on-site presence of 40 hours per week, reports to the GSOC Senior Manager, and involves travel up to 10%.

Requirements

• At least 5 years of experience in a command center or GSOC-related field.
• Bachelor’s degree or higher, or extensive command center management experience in lieu of education.
• Demonstrated track record of continuous improvement focused on performance and cost efficacy.
• Experience leading and collaborating with virtual teams and partner organizations in a multinational organization to deliver exceptional service.
• Ability to influence cross-functional teams, including IT, Procurement, Security, Finance, Facilities, and Legal.
• Understanding of a broad range of security services and industry-leading service providers.
• Ability to manage multiple priorities and make timely, well-informed decisions in high-pressure environments.
• Strong communication skills, including writing, speaking, and presenting.
• Ability to handle sensitive and privileged information and intelligence with strict confidentiality.
• On-site presence of 40 hours per week and willingness to travel up to 10%.

Nice To Haves

• Bachelor’s degree or higher is preferred.

Responsibilities

• Build, lead, manage, and motivate teams in a dynamic, cross-functional environment, providing strategic direction and hands-on guidance on day-to-day issues and events.
• Monitor GSOC technology systems and report deficiencies or outages to appropriate internal teams.
• Provide enterprise detection and coordinated response to physical security, safety, and business continuity events, including crisis escalations and off-hours critical events.
• Develop and implement a multi-year plan with GSOC leadership that aligns with Global Security Operations goals and business strategies.
• Serve as the main point of contact for daily GSOC operations.
• Develop security service performance metrics and provide regular written reports to senior management.
• Oversee the development and maintenance of GSOC policies, standard operating procedures, and procedural checklists, keeping them current and compliant.
• Manage rapid notifications and crisis communications to stakeholders using mass communication tools.
• Identify, evaluate, and implement innovative technologies, business processes, and AI and automation tools to improve workflows, response times, operational efficiency, and cost savings.
• Train and coach the team on effective and responsible AI tool use in accordance with company policies.
• Support field-based security specialists, site security facilitators, and program stakeholders.
• Keep current with industry best practices related to GSOC management and services.
• Monitor staffing levels and operator training; develop and implement department- and site-specific training programs.
• Assist internal investigators with data-tracking systems and audit requests.
• Promote a positive culture that supports employee satisfaction and well-being.
• Ensure Global Security Operations complies with applicable statutory and reporting regulations and company policies and controls.

Benefits

• Comprehensive benefits package
• Potential eligibility for a bonus program
• Potential eligibility for a stock award program
• Supportive work culture that encourages learning, development, and career growth
• Programs and support focused on employee health and well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Senior