Security GSOC Lead

Securitas Security Services•Redwood City, CA

About The Position

The GSOC Lead supports a range of roles, from GSOC Operator to GSOC Supervisor, and must remain flexible and available to meet operational needs. Working in a GSOC environment, the Lead monitors multiple screens and uses tools such as access control and alarm monitoring systems, business intelligence sources, open-source media, the internet, and internal tools to detect, analyze, and alert others to incidents that may affect a client’s people, products, property, or brand image. Potential incidents include extreme weather, political instability, crime, terrorism, and technical failures. The role may lead day-to-day operations on an assigned shift and requires leadership experience to supervise staff, provide coaching and recognition, and administer discipline within the approved empowerment range. The GSOC Lead supports incident response, maintains operational readiness, and helps ensure effective communications and escalation to relevant stakeholders.

Requirements

High school diploma or equivalent.
At least 18 years of age.
One to three years of leadership experience.
Three to five years of corporate security or GSOC environment experience.
Strong analytical, critical-thinking, and problem-solving skills.
Strong interpersonal and networking skills and the ability to work in a team environment.
Ability to work under stressful conditions and meet tight deadlines.
Ability to manage multiple streams of work in a fast-paced environment.
Typing speed of 30+ WPM, above-average computer application skills, a general understanding of security systems, and general technical aptitude demonstrated through experience.
Excellent verbal and communication skills.
Ability to identify logical solutions and remain calm and professional under stress.
Strong decision-making ability in crisis and non-crisis situations.
Ability to work with highly confidential information.
Ability to speak clearly, give direction, and guide employees and security staff during emergencies.
Ability to work and communicate effectively with all levels of leadership.
Ability to analyze threats for real-time impact on client operations and develop and direct mitigation strategies.
Must successfully complete a background investigation and a post-offer/pre-employment drug and alcohol test.
Meet any applicable state or local licensing requirements, which may be required before employment.

Responsibilities

Investigate alarms and respond by dispatching security patrols or notifying fire services or police as needed.
Assist company employees with safety and security concerns.
Monitor the travel safety and security of company employees.
Review multiple systems and sources on an ongoing basis to detect potential risks.
Notify stakeholders and coordinate corporate responses through advisories and other communications.
Follow procedures for incidents ranging from those handled locally to global crises.
Provide backup, support, and on-call coverage as needed.
Lead day-to-day operations on the assigned shift as needed.
Oversee the implementation and application of policies and procedures.
Conduct quality assurance reviews of written reports, alarm reports, and GSOC communications.
Apply client-defined best practices to identify, analyze, and support incidents that affect or may affect people, assets, or the customer brand.
Execute customer communications and escalation processes for business-impacting events.
Compile, produce, and review incident reports.
Support, supervise, and assist GSOC operators as they prepare for, respond to, and mediate crisis-related incidents.
Monitor cameras and alarms, dispatch calls by telephone and radio, and operate access control technology.
Support leadership during critical incidents.
Ensure operational readiness for incident response.
Supervise staff on assigned shifts, providing coaching, recognition, and discipline within the approved empowerment range.
Gather and prepare reports on individual and team performance metrics.
Perform other related duties and special projects as required.