Security GSOC Manager

Securitas Security Services • Redwood City, CA

2d

About The Position

The Security GSOC Manager oversees assigned shift activities within the client’s Security Operations Center (GSOC) and provides leadership to operators to support the GSOC mission and Corporate Security goals. The role reviews daily activity and incident reports, delivers hands-on training, and helps maintain consistent training, documentation, and responses across shifts. The employee works with the GSOC Manager as directed and may coordinate security matters with law enforcement agencies in consultation with the GSOC Manager and Senior Manager of Corporate Security.

The position requires domestic and international travel. The posting gives approximately 10% in the essential functions and approximately 25% in the working conditions. The employee may need to adjust schedules and working hours to meet operational needs. The role may involve active construction environments, sensitive information, use of a vehicle, protective gear, and varied physical activity, including extended sitting, standing, walking, stair climbing, and occasional lifting.

Securitas USA describes its purpose as helping make the world a safer place and identifies Integrity, Vigilance, and Helpfulness as its core values. The company states that it is committed to equal employment opportunity and reasonable accommodations.

Requirements

• At least 18 years of age.
• Reliable means of communication and transportation.
• Legal right to work in Ireland.
• Ability to speak, read, and write English.
• High school diploma or equivalent.
• Willingness to participate in pre-employment screening, including a drug screen and background investigation.
• At least five years of experience in GSOC operations at the operator level.
• Strong operational knowledge of technical security systems, including access control, video surveillance, alarm monitoring, and associated user hardware.
• Strong computer skills and working knowledge of Microsoft Office products; proficiency in Word, Excel, Gmail, and other Google products such as Google Docs.
• Familiarity with standard security communication protocols and equipment.
• Ability to perform multiple tasks in challenging or crisis environments and make sound, practical decisions.
• Ability to work efficiently in a minimally supervised environment.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality regarding security-related matters.
• California Security Guard license.
• Ability to present training material and facilitate training programs and sessions articulately and confidently.
• Strong organizational skills and very high attention to detail.
• Effective time management and ability to deliver projects on time and to expectations.
• Ability to receive and act on written, oral, diagrammatic, or schedule-based instructions, and seek clarification from stakeholders when needed.
• Competent writing skills, including knowledge of spelling, grammar, and punctuation.
• Experience in a fast-paced, detail-oriented workplace requiring judgment and professionalism.
• Ability to work under pressure while maintaining a professional approach with internal and external customers.
• Ability to create and revise documentation with a variety of stakeholders.
• Ability to learn and use new technologies and unfamiliar business areas quickly.
• Ability to interact effectively at all levels and across diverse cultures.
• Understanding of adult learning principles and appropriate training techniques.
• Ability to manage others and lead a team using project management skills and strategies.
• Physical and mental capacity, with or without reasonable accommodation, to perform the essential functions.
• Ability to adjust schedules and working hours regularly when necessary to meet operational needs.
• Ability to maintain composure when dealing with authorities, executives, clients, staff, and the public, including in urgent and high-pressure situations.
• Ability to handle sensitive and confidential information, use a keyboard and basic computer controls, and perform frequent sitting, standing, and walking, including potentially extended periods, stair climbing, and walking on inclines or uneven terrain.
• Ability to occasionally reach, stoop, kneel, crouch, and crawl; frequently lift or move up to 10 pounds and occasionally up to 25 pounds.
• Ability to work in conditions that may include inclement weather, protective gear, or safety-related requirements.

Nice To Haves

• Supervisory experience.
• Training certification.
• CPR/AED/First Aid Training Certification.

Responsibilities

• Oversee all assigned shift activities within the client’s Security Operations Center (GSOC).
• Provide ongoing leadership and oversight to GSOC operators in support of the GSOC mission and Corporate Security goals and objectives.
• Review and analyze Daily Activity Reports and Incident Reports prepared by GSOC operators each day.
• Provide monthly hands-on training and guidance to GSOC operators; assist with training and implementing continuous scenario-based training activities.
• Coordinate across shifts to ensure consistent training, documentation, and responses.
• Work with the GSOC Manager on security-related matters as directed.
• Interact with or report security-related matters to federal, state, and local law enforcement agencies as appropriate and in consultation with the GSOC Manager and Senior Manager of Corporate Security.
• Travel domestically and internationally as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED