Security GSOC Lead

Securitas•Redwood City, CA

About The Position

The GSOC Lead supports a range of roles, from GSOC Operator to GSOC Supervisor, and must remain flexible and available to meet operational needs. Working in a GSOC environment, the Lead monitors multiple screens and uses access control and alarm monitoring systems, business intelligence sources, open-source media, the internet, and in-house tools to detect, analyze, and communicate incidents that could affect the client’s people, products, property, or brand. Potential incidents include extreme weather, political instability, crime, terrorism, and technical failures. The role may include supervising staff on assigned shifts, coaching and recognizing employees, and applying discipline within the approved empowerment range. The GSOC Lead supports incident response and operational readiness, ensures communications and escalations are executed effectively, and provides quality assurance for reports and communications.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Meet applicable state or local licensing requirements, which may be required before employment.
Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
1–3 years of leadership experience.
3–5 years of corporate security or GSOC environment experience.
Strong analytical, critical-thinking, and problem-solving skills.
Strong interpersonal and networking skills, with the ability to work in a team environment.
Ability to work under stressful conditions and meet tight deadlines.
Ability to manage multiple streams of work in a fast-paced environment.
Typing speed above average, at 30+ WPM; computer application skills; general understanding of security systems; and demonstrated general technical aptitude.
Excellent verbal and written communication skills.
Ability to identify logical solutions to problems and remain calm and professional under stress.
Strong decision-making ability in crisis and non-crisis situations.
Ability to handle highly confidential information.
Ability to speak clearly, give direction, and guide employees and security staff during emergencies.
Ability to work and communicate effectively with all levels of leadership.
Ability to analyze threats for real-time impact on client operations and develop and direct mitigation strategies.

Responsibilities

Investigate alarms and respond by dispatching security patrols or alerting fire services or police as needed.
Assist company employees with safety and security concerns.
Monitor the travel safety and security of company employees.
Review multiple systems and sources on an ongoing basis to detect potential risks.
Notify stakeholders and coordinate corporate responses through advisories and other communications.
Follow procedures for managing incidents ranging from local minor incidents to global crises.
Provide backup, support, and on-call assistance as needed.
Lead day-to-day operations on the assigned shift when required.
Support implementation and application of policies and procedures.
Provide quality assurance for written reports, alarm reports, and GSOC communications.
Apply client-set best practices to identify, analyze, and support incidents that affect or could affect people, assets, or the customer’s brand.
Execute customer communications and escalation processes for business-impacting events.
Compile, produce, and review incident reports.
Support, supervise, and assist GSOC operators as they prepare for, respond to, and mediate crisis-related incidents.
Monitor cameras and alarms, dispatch calls by telephone and radio, and operate access control technology.
Support leadership during critical incidents.
Ensure operational readiness for incident response.
Gather and prepare reports on individual and team performance metrics.
Perform other related duties and special projects as required.