GSOC Manager

Allied Universal•Rancho Cordova, CA

10d

About The Position

Allied Universal® Enhanced Protection Services, within its Risk & Consulting Group, is seeking a GSOC Program Manager to lead day-to-day Global Security Operations Center operations. The role protects personnel, assets, and facilities through operational leadership, incident management, threat monitoring, and continuous program improvement. It serves as a key liaison among clients, internal stakeholders, and global security teams to support operational excellence and align security operations with business objectives. The position provides oversight of monitoring, incident response, business continuity, and security event management in a global environment. It leads and develops GSOC personnel, manages client and stakeholder relationships, improves policies and procedures, and uses performance tracking and analysis to enhance service delivery. The manager also leads physical security technology implementation and support, including access control and video management platforms, vendor coordination, troubleshooting, and system optimization. The position pays $83,200 annually. The stated schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., with flexibility required based on business needs.

Requirements

Bachelor’s degree in Security Management, Criminal Justice, Emergency Management, Business Administration, or a related field.
Certified Protection Professional (CPP) certification through ASIS International.
Physical Security Professional (PSP) certification through ASIS International.
At least three years of Global Security Operations Center (GSOC) operations experience.
At least two years of leadership or supervisory experience, preferably within the security industry.
Experience with security and operational platforms such as Lenel, Milestone, ServiceNow, Everbridge, or similar technologies.
Demonstrated experience managing teams, programs, and cross-functional stakeholders in a fast-paced operational environment.
Experience with access control systems, video management systems, and incident management platforms.
Strong understanding of physical security operations, incident management, threat monitoring, and business continuity principles.
Excellent leadership, communication, interpersonal, and stakeholder management skills.
Strong written communication and report-writing capabilities.
Proven analytical, troubleshooting, and problem-solving skills, with a focus on continuous operational improvement.
Ability to perform effectively under pressure and make sound decisions during critical incidents.
Proficiency with security technologies, reporting tools, and operational analytics.

Nice To Haves

Experience supporting security operations within the technology industry.

Responsibilities

Provide strategic leadership and oversight of GSOC monitoring, incident response, and business continuity support across a global environment.
Serve as the primary GSOC contact and coordinate with client stakeholders, internal partners, and global operations teams.
Lead incident escalation and response coordination, including real-time decision-making, stakeholder communications, and post-incident reviews.
Develop, implement, and improve GSOC policies, standard operating procedures, incident response plans, and operational standards.
Manage, coach, and develop GSOC personnel through training, performance management, quality assurance audits, and operational readiness exercises.
Oversee threat intelligence, risk monitoring, and enterprise-wide security event management, delivering timely and actionable information to stakeholders.
Track key performance indicators, analyze trends, report results, and recommend data-driven operational improvements.
Lead implementation of technologies, security systems, and process improvements while supporting field security teams, site stakeholders, and vendor relationships.
Ensure compliance with client requirements, contractual obligations, and industry best practices through audits, assessments, and program evaluations.
Program, configure, and support physical security systems, including access control and video management platforms such as Alta Open and Alta Video.
Coordinate camera onboarding, system optimization, and deployment planning with vendors and internal stakeholders.
Oversee vendor installations, project schedules, and technical implementation activities.
Serve as an escalation point for system outages, controller failures, degraded performance, and recurring technical issues.
Coordinate break-fix activities and troubleshooting to restore system functionality and minimize operational disruptions.
Review and optimize alarm configurations to improve system performance and reduce nuisance alarms.
Support data automation initiatives, security event integrations, and reporting enhancements.