Pharmacy Operations Manager

Walgreens•Springfield, MO

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions about discipline and termination. The role supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare services allowed by law. It coordinates daily activities and staffing, maintains pharmacy supplies and equipment, manages inventory and administrative tasks, supports compliance and security, and contributes to financial, operational-quality, and customer-service improvements. The manager also supports community outreach and off-site immunization events under the Pharmacy Manager’s direction. The position leads technician hiring, onboarding, training, scheduling, and accountability, and supports maintenance of required licenses, registrations, and certifications. It maintains PTCB certification and current pharmacy and healthcare knowledge, completes required training, and communicates relevant information to the pharmacy team and participates in store and pharmacy meetings. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and at least one year of pharmacy-technician work experience in a retail or hospital setting. The current hourly range is $22.50–$35.75, with the offered rate dependent on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while ensuring efficient workflow and a positive patient experience.
Serve as a full-time certified pharmacy technician, operate pharmacy systems, and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; manage performance, discipline, and termination decisions or recommendations.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines and health screenings, where permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Manage non-licensed administrative and inventory tasks under pharmacist direction, including annual inventory preparation.
Drive rollout of new technology and processes, support change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance-claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Hold technicians accountable for compliance, attendance, timeliness, and completion of training; identify knowledge gaps and support training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are active and compliant.
Follow company and legal policies for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
Follow performance improvement plans, seek constructive feedback, monitor personal performance, and pursue professional development.
Communicate messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.