Operations Manager Jobs

About The Position

Requirements

• Three to five years of experience in a management role, with an emphasis on customer service.
• Success in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Ability to obtain and maintain licenses or certificates as required by federal, state, and local regulations.
• Valid driver's license from the state of residence.

Nice To Haves

• Bachelor’s degree; preferred but not required.
• Previous experience in a route-oriented service environment.

Responsibilities

• Manage the daily operations of specialists to provide superior customer service.
• Direct staff in operations, service, and client care.
• Manage basic financial performance, including revenue growth and expense control.
• Travel throughout the territory to visit clients, assist specialists, and partner with the sales team on business development.
• Submit weekly, monthly, and yearly reports as required.
• Train, lead, and develop a team of specialists.
• Monitor and adjust scheduled appointments for efficiency, field routing, client quality-control audits, and account management.

Benefits

• Medical, dental, vision, disability, and life insurance.
• 401(k) retirement plan with company-matching contributions.
• Tuition reimbursement for full-time colleagues.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Training and development programs.
• Career growth opportunities.
• Competitive pay; some roles offer performance incentives.
• Benefits enrollment begins immediately upon hire for full-time colleagues, with benefits starting on day one.