Operations Manager - Center-Based

ABC • San Antonio, TX

10d • Onsite

About The Position

The Operations Manager (OM) leads an Action Behavior Centers (ABC) center, creating an environment where teammates can thrive, families feel supported, and children achieve milestones. The OM owns the center’s financial performance, safety, staffing, and compliance while supporting the clinicians who provide care. The position is full-time, permanent, and center-based, with responsibility for leading 25–50 teammates. Salary is $65,000–$85,000 per year based on experience and market, with performance bonuses of up to $18,000 per year through monthly and quarterly incentives.

The OM oversees key performance indicators, the center budget, and operational performance to meet quality and efficiency goals. The role includes managing, mentoring, evaluating, and retaining teammates; guiding families through onboarding; collaborating with clinical, admissions, and regional colleagues; and maintaining state, payer, and company standards. ABC provides immersive leadership training in Austin, Texas, ongoing learning opportunities, and a career path toward senior and regional operations roles.

Action Behavior Centers provides evidence-based applied behavior analysis (ABA) therapy and related autism services for children and families. Its services include diagnostic support, individualized Early Intensive Behavioral Intervention, parent training, and school readiness programs. ABC operates centers across Arizona, Colorado, Illinois, Indiana, Minnesota, North Carolina, Pennsylvania, South Carolina, and Texas.

Requirements

• At least 3–6 years of experience managing large teams across multiple sites or districts.
• High school diploma or GED.
• Empathetic approach when working with children and families.
• Clear communication and ability to collaborate with department leaders and teammates.
• Ability to mentor teammates and support their career development.
• Proactive problem-solving, steadiness in high-stakes situations, and accountability for high-quality results.
• Ability to sit, stand, walk, bend, kneel, squat, crawl, crouch, climb, carry, push, pull, and reach at or above shoulder level, including overhead.
• Ability to lift or move objects weighing up to 50 pounds.
• Near and far visual acuity.
• Ability to be physically present at the assigned job location as required.
• Ability to properly wear and use personal protective equipment (PPE).
• Ability to hear, understand, and distinguish speech and other sounds.
• Comfort with frequent exposure to moderate-to-loud noise levels.
• Ability to make independent decisions and evaluate potential consequences.
• Ability to perform essential functions safely and successfully and meet qualitative and quantitative productivity expectations.
• Regular, punctual attendance.

Nice To Haves

• Bachelor’s or master’s degree; extensive management experience is equally valued.
• Experience working with autistic children and their families.

Responsibilities

• Oversee center key performance indicators, budget, financials, and performance to meet quality and efficiency goals.
• Manage, mentor, and retain 25–50 teammates delivering clinical care.
• Support teammates through evaluations, corrective actions, development plans, and celebrations.
• Build trust with families by providing education and guidance during onboarding.
• Collaborate with Clinical Directors, Admissions Associates, and regional leaders to align operational goals with clinical care.
• Maintain compliance with state, payer, and company standards across center operations.
• Oversee center staffing and safety.

Benefits

• 401(k) with a 2% company match.
• Performance bonuses of up to $18,000 per year through monthly and quarterly incentives.
• Paid time off: 10 PTO days, 10 paid holidays, and two flex days in the first year, with more days added with tenure.
• Health insurance with 90% covered by ABC.
• Maternity or paternity award of up to $3,000.
• Flexible spending account options for childcare.
• Student loan repayment contributions of up to $600 and tuition discounts.
• Complimentary DoorDash DashPass.
• Leadership training, regional workshops, the Badge Up Program, and an annual leadership summit.
• Career growth opportunities from Operations Manager to Senior Operations Manager, Group Operations Manager, Regional Director of Operations, and Senior Regional Director of Operations.
• Teammate outings, regional recognition nights, and celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED