Assistant Retail Manager – Little Road

Goodwill North Central Texas•Arlington, TX

5d•Onsite

About The Position

The Assistant Retail Operations Manager directs assigned employees in carrying out normal duties in processing and retail sales areas and assists the Retail Operations Manager in coordinating production and store efforts for maximum efficiency. The role supports staff supervision and training and helps create an atmosphere of exceptional internal and external customer service. It also assists with conflict resolution, employee concerns, and documentation. At the Retail Operations Manager’s direction, the Assistant may administer discipline already written by that manager when they are absent. The position assists with candidate application reviews, phone screens, availability checks, and interview scheduling, while hiring decisions and other hiring-process steps remain with the Retail Operations Manager. The Assistant supports daily store operations, including stock maintenance, merchandise displays, record keeping, opening and closing, supply orders, work schedules, payroll assistance, and PBI/RBI components. The role helps direct maintenance and housekeeping to maintain a safe, secure, orderly facility and supports compliance with safety and first-aid training requirements. Employees must follow Agency policies, Donated Goods Retail standard operating procedures, and safety and security procedures. This is a full-time position for 40 hours per week. Days and hours vary, with two days off per week. The role requires open availability for varying schedules, including work one hour before opening and one hour after closing, seven days a week.

Requirements

At least two years of experience in a retail operation, including at least one year with supervisory responsibilities.
Strong math and communication capabilities and leadership skills demonstrated in previous employment or positions.
Ability to adapt to and manage change.
Ability to communicate clearly with customers and team members.
Ability to coach and train peers or team members and guide team members with disabilities and people who are disadvantaged.
Proven computer skills and proficiency in Microsoft Office.
Ability to use a Point-of-Sale (POS) system and Credit Card Draft Capture Terminal and instruct employees in their proper use.
Ability to operate a computerized pricing and inventory system.
Sufficient mobility to work throughout the facility and grounds and ability to travel to corporate or other locations as requested.
Ability to stand or remain in a stationary position for long periods.
Open availability for varying schedules, including one hour before store opening and one hour after closing, seven days a week.
Documentation sufficient to satisfy I-9 requirements and ability to pass a drug screen and background check.

Responsibilities

Direct assigned employees in processing and retail sales duties.
Assist the Retail Operations Manager in coordinating production and store operations for efficiency.
Assist in supervising and training staff in designated areas.
Promote exceptional internal and external customer service.
Assist with conflict resolution, employee concerns, behavioral issues, and collection of supporting documentation.
When requested, administer disciplinary action prepared by the Retail Operations Manager while that manager is absent.
Assist with reviewing candidate applications, conducting phone screens, verifying availability, and scheduling interviews at the Retail Operations Manager’s direction.
Maintain store stock, merchandise displays, and records in accordance with merchandising policies and procedures.
Perform daily store administrative and clerical functions, including opening and closing, ordering supplies, setting work schedules, and assisting with payroll and PBI/RBI components.
Assist in directing maintenance and housekeeping to keep the facility safe, secure, and orderly.
Help ensure safety and first-aid training requirements are met.
Comply with Agency policies, Donated Goods Retail standard operating procedures, and safety and security policies and procedures.