Financial Center Consultant I - Little Road (Arlington)
About The Position
EECU is seeking a Financial Center Consultant I (Teller) at its Little Road location in Arlington. The role creates energy around EECU products and services, builds lasting member relationships, and delivers excellent service by discovering members’ needs and providing appropriate solutions. The consultant supports members through teller transactions and guidance on products and services, while representing EECU professionally and developing sincere relationships. The role requires availability during the branch’s operating hours: Monday through Friday, 7:30 a.m. to 6:15 p.m., and Saturdays, 8:30 a.m. to 1:30 p.m. The position also includes compliance responsibilities for applicable federal and state rules and regulations, along with required initial and annual Bank Secrecy Act training.
Requirements
- At least one to two years of experience in a retail or financial environment requiring excellent service and rapport-building with members or customers.
- Daily cash-handling experience and the ability to balance without overages or shortages.
- Strong communication skills for comfortable, clear interactions with members.
- Enthusiasm and professionalism, with a high level of ownership and accountability.
- Ability to thrive in a fast-paced environment and prioritize multiple daily tasks.
- Listening, approachability, empathy, and problem-solving skills.
- Relevant computer skills, solid mathematics skills, and written communication skills.
- High school diploma or equivalent.
- Availability Monday through Friday from 7:30 a.m. to 6:15 p.m. and Saturdays from 8:30 a.m. to 1:30 p.m.
Responsibilities
- Deliver positive experiences in a dynamic environment involving frequent personal interaction.
- Provide members with a complete service and sales experience.
- Perform member service functions, including deposits, withdrawals, check cashing, and resolving operational issues.
- Proactively initiate and support branch marketing initiatives.
- Build rapport with members through excellent service.
- Provide lobby coverage by greeting members, answering calls, and assisting or directing members to appropriate employees.
- Comply with applicable federal and state rules and regulations, including requirements related to BSA, AML, privacy, and consumer financial regulations.
- Attend initial and ongoing annual Bank Secrecy Act training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
