Retail Shift Manager-Albemarle Road Store
About The Position
The Retail Shift Manager supports store operations and staff management to keep the Goodwill store running smoothly. The role includes opening and closing the store, handling deposits and building security, resolving customer complaints, issuing refunds, and ensuring customers and donors receive friendly, prompt service. The Shift Manager makes production and scheduling decisions when management is unavailable, manages donated goods and merchandise flow, and leads floor operations. The role also involves supervising employees and store activities when managers are unavailable, assisting with store duties as needed, and reporting safety or theft concerns to store leadership. Some local travel is involved. The position pays $17.00 per hour starting, with annual raises and production bonuses. Quarterly incentive pay is based on store performance, with potential payouts of over $1,000 per quarter. Goodwill also describes full-time benefits including medical, dental, and vision coverage, paid time off, tuition reimbursement, team member discounts, and free skill-building and career development classes.
Requirements
- High school diploma or GED.
- One year of Goodwill retail experience or two years of general retail experience, or an equivalent combination.
- Ability to meet the physical demands of the role, including frequent standing and walking, regular lifting up to 10 pounds, and occasional lifting up to 50 pounds.
- Strong close, color, and depth vision.
- Some local travel is involved.
Responsibilities
- Open and close the store, manage deposits, and secure the building.
- Resolve customer complaints and issue refunds.
- Ensure customers and donors receive friendly, prompt service.
- Make production and scheduling decisions when management is unavailable.
- Manage the flow of donated goods to optimize sales.
- Coordinate shipments and merchandise flow to meet goals.
- Rotate, organize, and display merchandise by category and color.
- Assist with store team duties as needed.
- Lead floor operations, including managing, sorting, and moving donations.
- Supervise employees and store activities when managers are unavailable.
- Report safety or theft concerns to store leadership.
Benefits
- Starting pay of $17.00 per hour.
- Annual raises and production bonuses.
- Quarterly incentive pay based on store performance, with potential payouts of over $1,000 per quarter.
- Free skill-building and career development classes.
- Team member discounts.
- Full-time medical, dental, and vision benefits.
- Paid time off.
- Tuition reimbursement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
