Retail Shift Manager-Albemarle Road Store
About The Position
The Retail Shift Manager supports store operations and staff management to keep the store running smoothly. The role includes leading floor operations and supervising employees and store activities when managers are unavailable. It involves managing, sorting, and moving donations, as well as helping merchandise flow efficiently to support store goals. The position offers starting pay of $17.00 per hour, annual raises and production bonuses, and the opportunity to earn quarterly incentive pay based on store performance. Eligible team members may earn additional quarterly payouts, potentially exceeding $1,000 per quarter based on results. Goodwill also offers skill-building and career development classes, team member discounts, and full-time benefits including medical, dental, vision, paid time off, and tuition reimbursement. The work is physically active and includes frequent standing and walking, handling merchandise and donations, and some local travel.
Requirements
- High school diploma or GED.
- One year of Goodwill retail experience or two years of general retail experience, or an equivalent combination.
- Ability to talk, listen, stand, and walk for much of the workday.
- Ability to frequently use hands, reach, push, and pull; occasional sitting, kneeling, stooping, throwing, or twisting may be required.
- Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
- Strong close, color, and depth vision.
- Ability to undertake some local travel.
Responsibilities
- Open and close the store, manage deposits, and secure the building.
- Resolve customer complaints and issue refunds.
- Ensure customers and donors receive friendly, prompt service.
- Make production and scheduling decisions when management is unavailable.
- Manage the flow of donated goods to optimize sales.
- Coordinate shipments and merchandise flow to meet goals.
- Rotate, organize, and display merchandise by category and color.
- Assist with store team duties as needed.
- Lead floor operations, including managing, sorting, and moving donations with purpose.
- Supervise employees and store activities when managers are unavailable.
- Report safety or theft concerns to store leadership.
Benefits
- Starting pay of $17.00 per hour.
- Annual raises and production bonuses.
- Quarterly incentive pay based on store performance, with eligible payouts potentially exceeding $1,000 per quarter.
- Free skill-building and career development classes.
- Generous team member discounts.
- Medical, dental, and vision benefits for full-time team members.
- Paid time off for full-time team members.
- Tuition reimbursement for full-time team members.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
