Performance Improvement Operations Consulting Manager

Crowe•Chicago, IL

9d•Hybrid

About The Position

Crowe’s Performance Improvement department in the Advisory practice helps clients improve profitability by identifying operational challenges, developing executable improvement plans, quantifying the financial value of improvements, and partnering with clients to capture savings. The Operations Consulting Manager takes a holistic approach to identifying business improvement opportunities, developing solutions, managing initiatives, and identifying the resources and disciplines needed to execute the work. The role uses operational, financial, and process analysis; strategy development; process reengineering and modeling, including Lean and Six Sigma; and continuous improvement to deliver operational transformation. The manager is expected to uphold Crowe’s values of Care, Trust, Courage, and Stewardship and to act ethically and with integrity.

Requirements

Bachelor’s degree in Industrial Engineering, Operations Management, or a relevant field.
At least five years of manufacturing operations and/or consulting experience.
Willingness to travel weekly from Sunday evening to Thursday evening.
Self-starter who takes initiative and ownership, puts ideas into practice, assesses results, and maintains strong business partnerships in a dynamic, fast-paced environment.
Ability to build, manage, and foster a team-oriented environment.
Ability to work with internal management and external client contacts using strong leadership and communication skills.
Ability to work creatively and analytically in a problem-solving environment.
Strong written and oral communication skills, including the ability to explain complex technical concepts and business impacts to executives and other stakeholders.
Strong interpersonal communication and influencing abilities.
Advanced Excel and PowerPoint abilities.

Nice To Haves

Operations consulting experience.
MBA, master’s degree in Industrial Engineering or Operations Management, or a related advanced degree.
Extensive operations consulting experience focused on large-scale performance improvements.
Proficiency in PowerBI and other advanced analytical tools.

Responsibilities

Conduct operational assessments, including shop-floor observations, and use analysis to understand client environments and associated financial opportunities.
Develop and deploy internal controls and organizational metrics dashboards to meet regulatory requirements and/or client needs.
Develop, manage, and lead continuous process improvement initiatives.
Train, coach, and mentor Project Champions.
Execute assigned portions of the scope of work and ensure deliverables are completed on time and within budget.
Use Lean, Six Sigma, and Performance Improvement tools to improve productivity while reducing costs.
Develop solutions, manage improvement initiatives, and identify the resources and disciplines needed to execute them.