Operations Manager

Florida Pest Control • Ocala, FL

10d

About The Position

The Operations Manager trains, leads, and develops a team of specialists to help achieve sales and revenue goals, strengthen client loyalty and retention, and deliver exceptional service. The role oversees daily operations and staff performance, contributes to the financial performance of operations, and supports business development in partnership with the sales team. It involves daily travel throughout the territory to visit clients and assist specialists, and may require a flexible schedule including early mornings and weekends.

Requirements

• Three to five years of experience in a management role, with an emphasis on customer service.
• Success in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Ability to obtain and maintain licenses or certificates as required by federal, state, and local regulations.
• Valid driver's license from the state of residence.

Nice To Haves

• Bachelor’s degree; preferred but not required.
• Previous experience in a route-oriented service environment.

Responsibilities

• Manage the daily operations of specialists to provide superior customer service.
• Direct staff in operations, service, and client care.
• Manage basic financial performance, including revenue growth and expense control.
• Travel throughout the territory to visit clients, assist specialists, and partner with the sales team on business development.
• Submit weekly, monthly, and yearly reports as required.
• Train, lead, and develop a team of specialists.
• Monitor and adjust scheduled appointments for efficiency, field routing, client quality-control audits, and account management.

Benefits

• Medical, dental, vision, disability, and life insurance.
• 401(k) retirement plan with company-matching contributions.
• Tuition reimbursement for full-time colleagues.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Training and development programs.
• Career growth opportunities.
• Competitive pay; some roles offer performance incentives.
• Benefits enrollment begins immediately upon hire for full-time colleagues, with benefits starting on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed