Operations Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people management or leadership experience.
• Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service practices.
• Support patient care through patient registration, prescription data entry, medication preparation, counting and verification where allowed, and patient and physician calls under pharmacist supervision.
• Assist with permitted healthcare services, including vaccines and health screenings, under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
• Coordinate the daily pharmacy schedule and recommend allocation of pharmacy hours.
• Maintain a clean, orderly, and adequately stocked pharmacy.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
• Complete non-clinical patient calls and drive rollout of new technology and processes.
• Ensure proper operation and maintenance of pharmacy equipment and collaborate on recordkeeping and security safeguards.
• Follow Good Faith Dispensing policies, asset protection techniques, and diversion-monitoring procedures; report pharmacy security concerns.
• Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
• Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events as directed.
• Build and sustain relationships with retail partners.
• Hire, onboard, train, schedule, and develop pharmacy technicians; monitor timely training completion and identify and address knowledge gaps.
• Lead technician performance management, including discipline and termination decisions or recommendations, and hold technicians accountable for attendance, timeliness, and legal compliance.
• Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active and compliant status.
• Maintain PTCB certification and required state certification or registration; complete required certifications, education credits, and company training.
• Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, seek feedback, and pursue professional development.
• Communicate relevant messages from the support center and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.