Slot Operations Manager

Caesars Entertainment • Baltimore, MD

1d

About The Position

The Slot Operations Manager supports the Director of Slots with departmental operational initiatives, including hiring, training, and developing processes and procedures, and leads the Slots Team. The role maintains working knowledge of applicable federal, state, and local gaming laws and regulations, as well as company internal controls, and executes strategies in support of business objectives while encouraging high performance standards.

The manager monitors expenses against established budgets, improves guest service and employee experience, plans and approves employee schedules to match business needs, and follows up on daily work and strategic projects. The role works with Surveillance and other departments to protect assets and maintain effective Slot Operations, establishes procedures to protect gaming operations from loss, and coaches, evaluates, and develops assigned personnel.

The position also authorizes guest complimentary items under company guidelines, ensures guest problems are handled promptly, and develops gaming guests through collaboration with Player Development, Marketing, and the Total Rewards Center. The manager promotes company objectives, ethics, and values and demonstrates leadership, influence, drive, innovation, and commercial awareness. Other duties may be assigned.

Requirements

• Bachelor's degree, an equivalent degree from a two-year college or technical school, or 3–5 years of equivalent training or experience.
• 4–6 years of experience in Casino/Beverage Operations.
• Strong managerial, coaching, leadership, gaming, and administrative skills.
• Ability to communicate effectively, both verbally and in writing, and deal effectively with employees at all levels.
• Strong organizational and analytical skills.
• Computer literacy.
• Ability to handle complex and emotional issues and respond calmly and make rational decisions when handling employee conflicts.
• Ability to work independently and lead by example as a role model.
• Ability to adhere to regulatory, company, and department policies and procedures.
• Professionalism, professional appearance, and ability to work as a team player.
• Ability to sit, stand, or walk for 8–12 hours; maneuver throughout the property and between floors using stairs (minimum 20 steps) or an escalator; and lift and carry up to 25 pounds.
• Ability to push, pull, reach, bend, twist, stoop, and kneel; respond to visual and aural cues; and operate a computer and other necessary office equipment with manual dexterity.
• Ability to tolerate areas containing dust, loud noises, and bright lights.
• Ability to work varied shifts, weekends, and holidays as needed.

Responsibilities

• Support the Director of Slots with operational initiatives, including hiring, training, and process and procedure development.
• Lead the Slots Team.
• Maintain working knowledge of applicable gaming laws, regulations, and company internal controls.
• Execute strategies that support business objectives and promote high performance standards.
• Monitor expenses to remain within established budgets.
• Implement strategies and lead initiatives to improve guest service and customer service scores.
• Plan and approve employee schedules to ensure appropriate staffing for business demands, and align staffing with business volumes.
• Follow up on and evaluate daily work and strategic projects.
• Work with Surveillance and other departments to protect assets and support the efficiency and effectiveness of Slot Operations.
• Establish and maintain departmental procedures that protect gaming operations from loss due to mistakes or theft.
• Recognize and celebrate outstanding employee performance.
• Counsel, guide, evaluate, and instruct assigned personnel.
• Coach direct reports in operational and administrative skills and promote effective use of equipment and manpower.
• Create initiatives to improve employee experience and employee opinion ratings.
• Authorize guest complimentary items for loyal players in accordance with company guidelines.
• Resolve guest problems promptly and within established guidelines to support guest satisfaction.
• Develop gaming guests through personal contact and collaboration with Player Development, Marketing, and the Total Rewards Center.
• Promote the company's business objectives, ethics, and values in accordance with the Code of Commitment and Service Profit Chain.
• Demonstrate leadership, influence, drive, innovation, and commercial awareness.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager