Slot Operations Floor Manager

Mohegan•Uncasville, CT

2d•Onsite

About The Position

Responsible for the daily activities of Slot Operations staff within an assigned area of the casino. The role supports the overall floor operation in accordance with departmental, company, tribal, and state gaming policies and procedures. It safeguards the security and integrity of casino property and Tribal assets, monitors slot machines and systems, and communicates operational information to Slot Operations Management. The position also provides training and assistance to team members and managers as assigned.

Requirements

High school diploma or equivalent.
One year of experience as a Slot Operations Attendant.
Basic math skills.
Strong cash-handling skills.
Keyboard/keypad data-entry skills.
Functional ability to read, write, and understand English.
Excellent written and verbal communication skills.
Excellent interpersonal and multitasking skills, and the ability to delegate tasks.
Basic knowledge of Word, Excel, and PowerPoint.
Must complete all assigned departmental and company training, including department training/improvement courses, compliance e-learning courses, and company-sponsored training such as CTR/CARC training or certification.
Understand Mohegan Sun’s Time and Attendance Systems.
Able to work in a casino environment with smoke, loud noises, and low lighting.
Able to stand and walk for extended periods.
Physically able to access, service, and operate required equipment on the casino floor.
Able to lift up to 40 lbs.
Able to use an in-ear communication device.
Able to work various hours and flexible shifts.

Responsibilities

Perform jackpot payouts up to and including $25,000.
Generate, review, and submit required documents and reports.
Maintain key control and the Slot Dispatch offices.
Safeguard against theft and ensure the security and integrity of casino property and Tribal assets.
Coordinate with supporting departments to maintain floor operations in accordance with established policies and procedures.
Enforce departmental, Tribal, State, and IRS gaming requirements.
Communicate information about special events, entertainment, restaurant schedules, and other relevant matters within the department.
Monitor progressive slot machines and jackpot amounts for accuracy.
Monitor the slot data system for proper operation and accuracy, including player ratings and exceptions.
Document and report daily shift activities.
Report daily operations and conflicts requiring resolution to Slot Operations Management.
Train Slot Operations Team Members when assigned by management.
Attend and participate in assigned company-approved training sessions.
Keep abreast of new slot technology pertaining to Slot Operations.
Assist Slot Operations Shift Managers and above as needed.